ugh I have a pt that the one family member always has something to say about something. nothing is ever good enough. the pt has osteomyelitis and has been to wound care and was discharged, and was also on 6+ weeks of vanco IV. Well wound care discharged the pt after they where satisfied with the skin growth over the wound. Well this particular family member went to almost all the wound care appts and bugged the crap out of the wound care MD and his nurses about every little thing to the point he was writing stupid orders just to make them happy. Well the pt has an order for gauze to be woven between the toes and to have double socks to "protect the toe".
the day after the pt stopped the IV a blackened area developed on the toe near the wound the I notified the MD and the MD said that it was because of the osteomyelitis and gave no new orders but just to do the dressing from the wound care MD.
this family member comes in today and starts ranting and raving about how the wound was bleeding "everywhere" in reality it was a very light smudge most likely caused by all the extra pressure and friction of double socks and gauze. This family member then proceeds to tell me that they think its not being done like its suppose to be and without saying it that its my fault. I have jumped through hoops with this family member and its never enough, if you don't like me fine but geez its not my fault your parent has an infection that will NEVER go away. ugh this person makes me want to tear my hair out!
so to make her happy we are sending the pt back to wound care and making the dressing BID. I tried explaining what osteomyelitis is and what it does all I get is "I know I went to the wound care appts so I know everything that's going on", grrrr.... *bang head on desk*
There was no explaining anything to this person everything I tried to say she would question and would keep saying the same thing over and over and over. Another nurse had to step in and stop the conversation (thank god), the family member was even talking about going to my unit manager (who is new and knows next to nothing about the pts on the unit) but then would say that they not here to get anyone in trouble but cant understand why it takes for when they (she) to come in for something to be done.
I just want to look at this person sometimes and go well the POA seems to be happy with the way we are taking care of the pt, haven't heard any complaints from them and they are here more then you.
Ok that's my rant, deep breath, and Smile. :)