Accused by a patient's family member of not assessing - page 2

by rcsprauer

So today I get a phone call from my manager about some complaints a patient's family member made against me to Patient Relations. The granddaughter of the patient accused me of not performing an assessment of her grandmother's... Read More

  1. 2
    this proves why documenting is so important. Even documenting "family member asleep at bedside" tells a story. She probably wanted more time with you and personal attention. Wouldn't that be lovely?
    barbyann and whichone'spink like this.
  2. 3
    I too find it cowardly and extremely passive-aggressive for a fellow nurse to sit by and document seven pages worth of complaints about you without either confronting you directly for an explanation of your action/inaction or letting you know she was a nurse. She sounds like someone who has an extremely large chip on her shoulder about something and I would be very grateful this person is out of your life and not someone that you have to work alongside!
    anotherone, sharpeimom, and rcsprauer like this.
  3. 2
    When I read posts like this it blows my mind. Where I work this sort of thing might get you a write-up, but more likely the managers are perfectly aware of how busy the staff is and would support them and just pacify the person complaining. It takes a lot to get in trouble, I see staff members upset the patients and family members all the time and nothing ever comes of it (discipline). If you are a good employee I wouldn't stress out so much about this one incident.
    anotherone and rcsprauer like this.
  4. 2
    And this is why I will never work the floors. I give you guys all the credit because you deal with idiots and d- bags on a daily basis..
    anotherone and barbyann like this.
  5. 0
    Sorry to hear you're in this situation, the grand-daughter sounds passive-agressive and might not even be a nurse; she sounds like she doesn't have nothing to do in life and gets enjoyment out of hurting others; what you need to do is write down your shift from the time you came on the unit until the end with particular emphasis on your care of this patient, there may be nothing to her complaint....good luck
  6. 2
    Yikes, what a situation to be in. I once had a parent accuse me of not washing my hands and discussed it with the charge nurse on the shift after me. Luckily this charge nurse knew me very well. She asked the parent, "Well, she might have washed her hands before she went into the room. Did you ask her if she did?" "No." let me touch your baby thinking I didn't wash my hands? Fer serious??

    In any case, it might be something to go back and talk it through with that person who made the complaints. I very nicely and diplomatically talked with her and let her know that she can ask me or any other health care team member if we've washed our hands, that we as nurses want her to feel confident in our care of her child. It worked! She was a little embarrassed, but I reassured her that there is nothing wrong with wanting to ensure the best care for her child.
  7. 0
    Ugh, RC, I feel for you. This is one of the (many) reasons I can't wait to finish my year of med-surg and get back to the procedure room.

    Here's what our hospital does: We have rounding sheets that go in every patient room. During day shift, there's a place to time, initial, and note the reason for pt. contact on an hourly basis. It looks something like this: SN 0745 VS. Either the RN or the PCT can sign it, depending on who was in the room. Frequently, there are blocks signed both by the PCT and myself. It's a total PITA because it does take a little time every time you walk in the room, but you can prove that the patient was indeed cared for every hour. It might be toileting, pain control, assessment, meds, repositioning, pt. sleeping, to cath lab, or whatever, but somebody was in that room every hour. At night, instead of every hour, it's every two hours.

    Maybe it would be a good idea for you to suggest something like that to your nurse manager. It's a proactive solution that you can offer her. Of course, as somebody else also mentioned, your charting already covers know....but it never hurts to be able to show the family a piece of paper that everybody has signed - every hour - proving that we were in the room. Our NM knows that we're in and out of the rooms all the time, but it's nice to have proof in writing. The fact that the paper hangs in the room a full 24 hours for the family to see doesn't hurt either.

    One more thing - please allow me to offer my sincere appreciation for all of you who spend your careers in bedside nursing. I couldn't do it. I simply don't have the personality or patience for it. I am in AWE of all of you who work every day in a basically thankless environment in which the patients and families consider you little more than waitresses who pass meds - and always with a smile on your faces. I saw a quote today from a nursing-based Facebook page that said, "Save one life and you're a hero. Save a hundred lives, and you're a nurse."
  8. 1
    i seriously feel for you.
    address all complaints in writing and have it added to your folder.

    and it's very true, you just can't document enough.
    i know that nurses get criticized for over-documenting, but it's situations such as this, that vindicates why we do what we do.
    it's all about cya - sadly.

    moving onward...

    GadgetRN71 likes this.