I worked hard to get my license, and even harder to find a job. I actually found one really close to my house! Who would've thought right? Some of the staff were really calm and patient with me, especially since I'm a brand new nurse.
However...the hostility and disrespect doesn't come from any of the nurses...its from the CNA's! Even when listening to a conversation between some of the CNA's and the LPN's or RN's, they are very disrespectful. When asked to complete a task, there is constant eye rolling, sucking teeth, and sarcastic responses. If you pass a CNA in the hall and ask a question, they'll keep walking and act as if they didn't hear you. I didn't realize I'd be working with so many unprofessional people. I'm very kind to all of the CNA's because as far as I'm concerned, they work hard. To have to clean 10-15 people, feed them, toileting them, and documenting on time? Their jobs aren't easy. But come on...quit being so rude.
However since I've been here I've heard many mumblings about how some CNA's are upset because the new LPN's are young and inexperienced, and they don't appreciate someone younger than them telling them how or when to do things. I think with some, its a cultural thing which is understandable but there isn't any excuse for the disrespect. At the end of the day, its the patient that suffers as a result of the poor work ethic existing in my facility. The supervisors have been aware of the disrespect for some time, but are slow moving to handle it because its such a touchy topic. Anyone else out there, new and experienced, know what I'm going through? Any advice on how to deal?
Jul 14, '13
Quote from Nurse2long
I think it would be helpful in this situation to involve the CNAs in the decision making and planning of care for the patients and see them as valuable team members. I find CNAs can share great information related to their observations and relationship with the patients. I have had great working relationships with the vast majority of CNAs in a variety of settings. It is important to be a leader and offer respect to all members of the healthcare team. Sometime you have to give first to receive mutual respect in return....and I am not saying you are not doing this already...just persist :-) They really do have a tough job and so do the nurses. It can be a stressful work environment and I think sometimes they may feel like they are the low man on the totem pole and have no input. Sometimes we, as nurses, are stressed ourselves and may interpret someone's behavior as rude when they may just be overwhelmed or overworked. Communication is the key...Just ask them if everything is ok and get a conversation going. Don't wait on management to fix it because it probably won't happen. On the other hand, I am sure management would welcome any ideas or solutions that would improve teamwork and co-worker relations. You could score points with management if you are innovative and solution oriented. Better to just communicate I think....Best of luck.
^ THIS....from a former CNA....LPN...now RN.
Most of my conversations, choice of words and tone and delivery have made my relationship and transitions less contentious and more of a team-based approach. I make sure I know who I am working with on my shift; what the plan is; what challenges may happen during the shift, then get to work. Takes about less than a minute to do a quick elevator speech on both sides to compare notes on assignments and give heads up.
People have personalities and tones that are in respect of who they are. I've learned to look at people from that respect, and make it about our business; providing holistic care.
I've been handling team members this way when I was a CNA, then a nurse, the same way...and I have been in this business for a while...it's worked pretty well.
Last edit by LadyFree28 on Jul 14, '13