How to file complaint against IL BON?

  1. Hi,

    I would like to write a formal complaint letter against the IL BON and am wondering if anyone has suggestions as to who I should direct this letter to? I am new the Chicago area and am particularly confused by the BON being included in the IDPR. I know that a lot of people have had problems with the IL BON and I cannot believe that there's nothing we can do about it!!

    Thanks!!
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  2. 17 Comments

  3. by   meownsmile
    I would think you could direct any complaints of service to the director. Either the BON director or the IDPR director. But, as usual those who make the rules usually do for a reason.
    Maybe there is a logical explaination for the problem you are having if you find the right person. Maybe a inquiry would be more fruitful than a complaint. JMO
  4. by   lizzyd
    Hi,

    Thanks for replying. I wanted to file a complaint because even before I arrived in IL, I was warned that it would take "forever" to receive a license by endorsement. It has been over 3 months and I am still waiting for my TEMPORARY license. They have lost pages of my application (which I had to resubmit), they are weeks behind, the staff is rude and impatient when you call to check on status etc. Last week, they told me that, they will, "take as long as they feel like taking". That to me, is an unacceptable answer. I know a lot of people have had problems with them, but it seems like no one has ever tried to do anything about it. I just feel like they are taking advantage of the fact that no one will say anything out of fear that their file will get "misplaced". If may be due to understaffing, a poor system, human error, or a combination of many factors. I don't even care that much about my license personally, since my new job says that I can keep working under another nurse until it is processed. I just think that considering the nursing shortage, processing new nurses should be a priority and this issue should be brought to someone's attention so that it can be remedied.
  5. by   Mulan
    Can you file a complaint with the governor's office?

    That's what I would do in my state. I would give them a call and if they couldn't help, which I think they could, I would ask who I should file a complaint with.
  6. by   meownsmile
    You know actually, the Illinois Better Business Bureau may be able to help or send you to someone who could. But unfortunately, im not really sure who except the head of the department you would take your issues up with.
    This state seems notoriously slow when it comes to processing anything. Unless its an election year.

    I was trying to claim some money listed as my fathers from the State Treasurers office (you know the found money thing). When i called and finally got someone,, they told me what i needed to submit and that i would get paperwork, but then proceded to tell me that they were backlogged over a year and a half. But low and behold,, the election campaigns started and i had it cleared up in less than 6 months.
  7. by   BSNtobe2009
    You need to contact the office of the Governor and your State Senator (not US Senator) that serves you area. You would be suprised on how quickly things get done.

    They are essentially, putting you out of work, and some of the higher positions in different states are APPOINTED either by the Governor's office directly, or by people the Governor appoints...so the politics does trickle downhill.

    Write a very professional letter to both members. Name exact names, dates, etc. I never, as a matter of common practice, conduct any personal business with anyone without getting their name at the start of the conversation....a great time to get it is WHEN THEY ASK FOR YOURS. If it's a common name, and they say they don't give out last names, get an employee number or some other identifying information from them.

    The BBB is for for-profit and not-for-profit businesses. The BON is a government entity.

    PS: If it was taking me that long to get it...I would probably be taking a road trip to find out what was going on. The phone is like the internet...some people have bigger B***s when someone isn't standing in front of them.
  8. by   suzanne4
    Quote from lizzyd
    Hi,

    Thanks for replying. I wanted to file a complaint because even before I arrived in IL, I was warned that it would take "forever" to receive a license by endorsement. It has been over 3 months and I am still waiting for my TEMPORARY license. They have lost pages of my application (which I had to resubmit), they are weeks behind, the staff is rude and impatient when you call to check on status etc. Last week, they told me that, they will, "take as long as they feel like taking". That to me, is an unacceptable answer. I know a lot of people have had problems with them, but it seems like no one has ever tried to do anything about it. I just feel like they are taking advantage of the fact that no one will say anything out of fear that their file will get "misplaced". If may be due to understaffing, a poor system, human error, or a combination of many factors. I don't even care that much about my license personally, since my new job says that I can keep working under another nurse until it is processed. I just think that considering the nursing shortage, processing new nurses should be a priority and this issue should be brought to someone's attention so that it can be remedied.

    Sorry, but that is well known fact and they do not hide it. They have every right to check out every nurse throroughly and that is their choice, and their responsiblity.

    But you may wish to be very cautious about what you are doing. If you do not have at least a temporary license from them, then you are practicing without a license, and that is grounds for never getting a license from them. Does not matter what the facility tells you, you are working in a state without even having a temporary license from them, and g-d forbid that there is ever an issue with anything, it is you that will be up a creek without a paddle. The facility could also be fined for permitting you to work without even a temporary license in hand.
  9. by   traumaRUs
    I totally agree with Suzanne. I too am licensed in IL after moving from IN. It did take several months for the licensure to go through and it was a hassle. However, I have been licensed in other states too and every state has its quirks.

    Working without the benefit of IL licensure in IL may ensure you never get licensed in ANY state. Your employer can't choose which rules to obey and which to disregard. Believe me, they won't be standing in your corner as you face the review board.
  10. by   NRSKarenRN
    :yeahthat:


    If you've already taken up residency in IL, contacting local state representative/senator helps cut state government red tape.

    If many bb members have experienced same thing, then write a letter to CHAIR of IDPR along with above.

    One CANNOT practice as a nursing professional without a temporary permit or license in a different state than originally licensed unless one has a compact member state license. To do so is FRAUD. You can only work in tech type position, are unable to sign RN/LPN after name on charts too.....

    Please review what you wrote and protect your future license.
    Last edit by NRSKarenRN on Nov 23, '06
  11. by   tddowney
    "I just think that considering the nursing shortage, processing new nurses should be a priority and this issue should be brought to someone's attention so that it can be remedied."

    You misunderstand the primary mission of a bureaucracy. It is to perpetuate itself, and all other considerations are secondary.
  12. by   lizzyd
    Thanks everyone for your input. I'll send a copy of my complaint letter to all the people suggested here. In response to protecting my license- I think you misunderstood. When I said I don't care about my license, I meant that I'm not complaining merely for personal reasons. I spent a lot of time and money getting my license, obviously it matters. I'm not actually working on the floor yet, I'm in training classes for another several weeks. I'm not signing my name on any charts or forms bc we are practicing on dummies. Hopefully, I'll have my temporary license by the time I finish the hospital classes in 6 weeks. I have not read anywhere that you're not allowed to be in training classes with license pending, since there is not patient contact.

    Suzanne- I agree with you that doing a thorough check on every nurse is their job. If that really was what all the time was spent on, I would not even think of complaining. However, my original application was not even opened until 6+ weeks after it reached the office. The forms I resubmitted took 4+ weeks to be acknowledged as received. Their website says that a temporary license is issued 2 weeks after their system receives the application. That's why I was saying that it's a combination of a poor system and understaffing (or laziness, I prefer to think it's the other two reasons).
    Last edit by lizzyd on Nov 24, '06
  13. by   augigi
    I wouldn't think it would matter if you were training, if you were hired and being paid as an RN. What does your paperwork say you were hired as?
  14. by   lizzyd
    i really intended this thread to be a question/response regarding who to send my complaint letter to. i did not realize that my postings/actions would be analyzed. it is nice to know that there are nurses/people out there who care enough to warn others. i have done my research and am fully aware of what i am allowed and not allowed to do and have already confirmed all of this with the IL BON as well as my hospital unit, hr, and legal dept. i appreciate the input and will send my complaint letter to the ppl all of you recommended.

    thanks!!

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