Our department management has agreed that nursing staff will be observed by interns who work for the marketing/customer service department within our organization. The observations are meant to see if we are providing customer service and we have been told the observers are going to accompany us into patient rooms when we examine them. I am uncomfortable with that and believe we should at least get the patient's permission. These aren't medical or nursing students - they're college kids getting a degree in marketing. If I was a patient, I wouldn't want them in the room when I'm discussing my personal health issues. Does anyone else see a problem with this? It isn't as though it's a nursing or medical student who needs to be present to learn about their profession - these people aren't there to learn about patient care - it's an HR observation.