I once put a overbearing POA/daughter, who was also a nurse in her place by telling her that "I'm sorry, I just can not do that. If your mom says no, then she has the right to say no...even with her dementia." POA puffed up (of course) but I simply smiles and said, I know you feel like it's the best thing for your mom, however, what you are suggesting could be construde as abuse/bullying. And I am sure you do not want to do anything that could possibley be considered abusive, do you? And I just smiled at her. It was like she had a big old fat light bulb click in her head...LMAO She was really easy to deal with after that. I am not afraid of over bearing families. I accomidate reasonable requests and I just am straight forward with unreasonable ones...and I always advocate for my patient's rights and try protecting them from all harm.
Just yesterday, I was getting report and the term "I feel so sorry for you...so and so's son is the biggest dick you'll ever meet. Nothing can make the man happy." The son was great... he stomped up to my med cart at 1000 demanding his mother's meds and I said...there you guys are..I went to searching the unit trying to find you, but someone told me you two were off unit, smoking. Are you aware that I cannot go off unit to pass medications? Son replied, "We were just down the hill in the court yard, I do not think it is unreasonable thing to expect you come to the court yard to give her medications since it's 30 feet away." My reply to that was, "I know, I think it's ridiculous too, but I legally can't leave the floor because I have 29 other patients I am taking care of and if I left the floor to track down your mother, then it would not be fair to my patients who are depending on me to take care of them by getting their medications on time and to be here to care for them, too. So, to help prevent you from getting frustrated in the future and so your mom can get her meds when she is suppose to, she has medications scheduled for 0800,1200, 1600 and 2100 and has to be on the unit. It is your mother's responsibility since she is not incompetent to be here when her meds are due." He was really nice to me after that... did not give me an ounce of trouble...even thanked me for being such a great nurse...lol