I certainly hear what everyone is saying. We have all had those days that never seem to end, and the list of items you planned to do for the day did not get a dent in it. I realized years ago, that I could only perform my job if I had great staff to work with. That is why each and every day I tell them thank you for their work and also let them know i appreciate them. This just doesn't mean the nurse and CNA, but the housekeeper, dietary aide, etc. Without all of them, I would be nothing. I now work as a traveling DON, going into facilities for one to three months at a time. These are usually troubled facilities, and have many problems going on. The staff are usually leery when they see a new person, thinking change is on the horizon. My motto is, fix the problems and reinforce their current policies without trying to change everything. yes, taking complaints from staff, family, residents allows me to find out what the real issues are. I also report to the NHA or corporate what their issues are and critique key staff of their weaknesses. This is not fun, but I love my job.