We've got a resident who constantly accuses us of not caring about her and not helping her enough with ADL's. She's frequently on the call light, sometimes before a CNA has even taken three steps down the hall. She is A&O x 2, and has trouble with depression, anxiety and paranoia.
Last week, she called her son and asked him to come put her to bed because "Nobody here is going to help me." She hadn't asked us for help. Her frequent complaints that we are cold, uncaring and unwilling to offer her enough are challenging to the CNAs, who are transfering to other halls, other employers, or even other careers. Last night, she was unhappy because there weren't two CNAs to help her. She wanted both of them, although she can independently use the bathroom, dress, and put herself to bed.
I know we are a good facility. We just can't satisfy this lady and her family. No matter what we do, it is not enough. She's insatiably needy.
Any suggestions about how to help a resident like this?