Our hospital is, in my opinion, overly focussed on "customer service." I don't know how many times I have gone into the patient's room to give drugs, do a procedure, do an assessment, draw a lab, whatever, and the pt. is just talking on the telephone, sees me there, and just ignores me.
I don't have time to keep coming back and seeing if the patient is "available." It's a hospital, not a spa.
Have you seen this a lot where you work and what do you do about it?
I had a guy yell at me recently because I asked him to get off the phone, after waiting 5 minutes, to take oral meds and get a respiratory treatment.
Heres on of my best stories about pts and phones.
I was starting an IV on a pre-op pt. I had just gotten the cannula in the vein, great flash back. The phone rang. The pt yanked her hand away and answered the phone! Goom-bye IV! I just sat there, stunned. (hey - it was the end of a 12 hours night shift, I was beyond tired). She yaks away - as I get out fresh supplies. She hangs up. I remove the cannula from the now no-good IV site, put a touniquet back on and start again. She asks "What are you doing?" I calmly say -"you moved before the IV start was complete. You decided the phone call was more important than the IV. Now I have to poke you again".
This tiime, she stayed still until IV was in!
Last edit by Pepper The Cat on Apr 11, '09
: Reason: cause drinking wine and typing is hard to do at the same time