I am having a moment so please excuse me.
I can't stand these stupid surveys but I know they are here to stay. Patients give us (the nurses) poor ratings based on things like:
Took too long to get ice
The lab had trouble drawing my blood
They woke me up too much
Nobody offered me a bath
Those are actual comments.
I value my patients and recognize that their perception is their reality but I think it has gone overboard.
I have yet to see any complaints like:
My oxygen fell off and no one helped me put it back on when I called
I complained of chest pain and was ignored for 30 minutes
Accidently pulled out IV and was left bleeding for 10 minutes
Why? Probably because we respond pretty quickly to things that are a higher priority.