need to vent

Nurses General Nursing

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I just got back from our local ER because my fiancee pulled a muscle in his knee at wrestling class, and had an incident occur that really ticked me off!

My S.O asked me to get him a glass of water so I looked in our room but no cups...knowing the layout of the rooms from previous visits, I went to an empty room and PEEKED around the corner to see if there was some in there. Well all of a sudden I hear one of the nurses BARK "You can't go wandering into the other rooms!!!" I politly told her I was looking for a cup and she says "You have to ask for one!!" NOT nicely at all!! Another nurse cut in and SHE started to tell me AGAIN "You can't go wandering around all the rooms..you have to ask!!" Holy smokes..she made it sound like there were signs EVERYWHERE stating this fact and I was a 5 year old child! I went to get the cup she held out to me as she was glaring at me and another nurse asked what happened. She was told I was wandering INTO ALL the rooms.Holy exageration!!! I said again that I was sorry, I only wanted a cup and but I was ignored. I figured that the nurses are really busy and since I knew where they were, I could handle it myself. I hate treating them like waitresses you know? I feel like making a formal complaint I feel so mad. It was their tone that did it. I know you can't wander into other rooms but the cups are right on the wall at the side of the door so you don't even need to go in to retrieve one. I didn't put one foot in the room like they said and they treated me like complete you know what!! Rude rude rude. I know they're overworked and tired but PUULEASE!

You may think I'm overreacting but you had to be there. I felt 2 feet tall after that. Totally mean. :crying2:

Maybe making a complaint is not in my best interest since I will be starting nursing school in the fall and might end up running into her but I feel that she needs to be reminded that rudeness isn't tolerated in ANY field of work.

Sorry if I'm disagreeing with many. But since no one's mentioned it, perhaps an alternative viewpoint should be presented.

What you did simply wasn't right -- even though your intention may have been honorable.

Accordingly, wouldn't even occur to me to report this under the circumstances.

What wasn't right? I never went in the room. I turned to tell her I was going to take the cup so she wouldn't have to get up from her paperwork. I hear everywhere how nurses hate being treated like waitresses with requests for water, cups, food. I wasn't rummaging through anything and all this happened in like 3 seconds. I only looked in to see if they were still there before I told her I would just grab one. I know now to ask. I've asked before and was told to get it from the room behind me, I took the initiative this time. I did nothing wrong. :angryfire

Specializes in ER.

I agree that as a visitor you should not be looking in rooms for any reason. But I also think the nurse was rude, so it seems to come out even as far as who is right. I suggest you put the incident out of your mind, and call it a bad day for both parties.

Specializes in ICU, CM, Geriatrics, Management.
What wasn't right?...

Think you know. Cuz I know you're pretty sharp. (Gotta be with all those awsome trig skills!) :)

All of us screw up on occasion. No biggie.

Onwards!

Alright alright.. :) .......next time (god forbid) I'll walk through cubes with blinders on and if I get told AGAIN to go just grab a cup from the next room..I'm coming back here to let you all know AND I'll refuse to get it myself and ask her to do it for me in case someone else decides they want a peice of me. Thanks for all your input and words of support.

All this over a cup *shaking head *

Like LarryG said...onward.

Catherine

Specializes in 5 yrs OR, ASU Pre-Op 2 yr. ER.
I just got back from our local ER because my fiancee pulled a muscle in his knee at wrestling class, and had an incident occur that really ticked me off!

My S.O asked me to get him a glass of water so I looked in our room but no cups...knowing the layout of the rooms from previous visits, I went to an empty room and PEEKED around the corner to see if there was some in there. Well all of a sudden I hear one of the nurses BARK "You can't go wandering into the other rooms!!!" I politly told her I was looking for a cup and she says "You have to ask for one!!" NOT nicely at all!! Another nurse cut in and SHE started to tell me AGAIN "You can't go wandering around all the rooms..you have to ask!!" Holy smokes..she made it sound like there were signs EVERYWHERE stating this fact and I was a 5 year old child! I went to get the cup she held out to me as she was glaring at me and another nurse asked what happened. She was told I was wandering INTO ALL the rooms.Holy exageration!!! I said again that I was sorry, I only wanted a cup and but I was ignored. I figured that the nurses are really busy and since I knew where they were, I could handle it myself. I hate treating them like waitresses you know? I feel like making a formal complaint I feel so mad. It was their tone that did it. I know you can't wander into other rooms but the cups are right on the wall at the side of the door so you don't even need to go in to retrieve one. I didn't put one foot in the room like they said and they treated me like complete you know what!! Rude rude rude. I know they're overworked and tired but PUULEASE!

You may think I'm overreacting but you had to be there. I felt 2 feet tall after that. Totally mean. :crying2:

Maybe making a complaint is not in my best interest since I will be starting nursing school in the fall and might end up running into her but I feel that she needs to be reminded that rudeness isn't tolerated in ANY field of work.

You took that better that i would have. I would write a complaint to the ER supervisor, the head nurse of the hospital, and the president of the hospital. Crap like that is inexcusable (the overexaggerations and rude 'tudes).

You took that better that i would have. I would write a complaint to the ER supervisor, the head nurse of the hospital, and the president of the hospital. Crap like that is inexcusable.

Thank you Thank you Thank you!!!! That's what I say!! I'm still fuming. I'm actually a very forward person who says exactly whats on her mind but I figured if I said what I WANTED to say to them...I would have been out the door and my guy needed me....TO BRING HIM SOME WATER LOL!!!! *now banging head on wall* :uhoh3:

But I'll get over it. Everyone's probably wondering why its taking so long ,right? :)

I know from experience that patients will wander around rooms especially in ER's and doctor's offices looking for needles to steal. I used to work in an office as a medical assistant and we had a patient that stole needles and syringes so that she could shoot up. After we found out about that incident we were really watchful about patients wandering into the procedure rooms. Also don't forget about confidentiality! Can't have people wandering around outside rooms listening and trying to watch what is going on

I know from experience that patients will wander around rooms especially in ER's and doctor's offices looking for needles to steal. I used to work in an office as a medical assistant and we had a patient that stole needles and syringes so that she could shoot up. After we found out about that incident we were really watchful about patients wandering into the procedure rooms. Also don't forget about confidentiality! Can't have people wandering around outside rooms listening and trying to watch what is going on

I see what you mean but like I said ...the room was empty..meaning no person, no needles, no meds, no loose equipment but lots of cups.

I can see how thievery could be problem but I only leaned over in mid walk kind'a thing...walk walk walk and stop, strain neck, turn to ask then WAMMO.

But I see what you mean from your point of view. :)

It'll never happen again :crying2:

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