How are you supposed to answer the phone? - page 2
We are supposed to answer the phone as thus: "Good morning (what ever time of day it is), G_____ Elder Care, Home of the best care ever, M______C______, This is so and so, how might I help you... Read More
Nov 11, '0210 Tower David Speaking....if it is a call on our regular phones if it is a call on our Charge phone (we carry charge phones when we are charging....) I answer just with David That is all that is required for our unit
Nov 11, '02Originally posted by konni
If it's slow, "name of hospital, ICU, this is Konni, can I help you?"
If it's busy, "ICU, this is Konni, can I help?"
If it's crazy, "ICU, Konni."
By the way, what happens if you DON'T answer the phone that way? And what if it's not a beautiful day? What if someone's granny died and they are calling you for medical record release? Jeesh!
Nov 11, '02Originally posted by ptnurse
Here is the way the greeting is suppose to go where I worked. "It's a great day in (name of unit). This is (your name). How may I serve you?"
Nov 11, '02"Thank you for calling Camp Grueber Troop Medical Clinic. This is Sgt so and so, how can I help you sir or mam?"
yes, "sir or mam" really does come at the end of every greeting. Its just been drilled into my head so much that it dont bother me anymore to say it.
(I just try not to answer the phone!)
Nov 11, '02Name of facility, Station a, b or c (depending on where you are of course, this is ______.
The problem we have on nights is getting some of the aides to answer the phone for us. Some will just let it ring waiting for a nurse to happen by to get it. I tell all my new people how to answer and to please do so if the phone rings.
Nov 11, '02Well, I bet that cr*p is comming to a hospital near me. They are very into that kind of thing. So far, they have said we must answer the phone in 5 rings or less....takes me 3 rings to hear it over a screaming baby and another 7 to finish changing a diaper--then I need to wash my hands..... And if my kid is desatting and needs suctioning that phone ain't gonna get answered. I figure if they want it answered in 5 rigs or less, they need to get us a secretary.
Nov 11, '02Since I'm on straight midnights, I don't adhere strictly to the hospital's prepared speech.
When it's an outside call, I say "Behavioral Medicine, this is (mamabear), how can I help you?"
Anything more than that sounds fake, at best.
Nov 11, '02I never really thought too much about the exact words until I called the unit one evening to ask a question and heard : "Am I" when I called the unit.
I work in an MICU and frequently we refer to the unit as 'MI'. It never occured to me until I was on the other end of the phone how that sounds....It sounded to me like the person answering was saying "am I" I immediately responded with "Are you what?" My coworker was dumbfounded and said "What???" I repeated "Are you what?" I explained to my coworker how it sounded and we all try now to clearly at least say MICU and identify ourselves by name.
Nov 11, '02I always pick up the phone and say "Goodmorning, skilled nursing, this is amanda, wanna hear me FART???" then I make gassy noises with my mouth, and then usually I dont have to talk to them because they hang up on me.
Nov 11, '02You mean we are supposed to answer the Phone? LOL
How about, "You are bothering the nurse right now and taking away from patient care" or "How may I direct this annoying call"
hahahahaha ok, just having a little fun
Nov 11, '02for the record I only wrote that to see what people would say. . . . I do hate talking on the phone though, and I wish I could say that lol I say "Skilled Nursing, this is Amanda."