Don't think the man is "biased" at all; probably like many others is sick of talking to brick when it comes to getting any major movement from the hospital industry on the matter.
When you consider much of the published data regarding hospital medical errors does not reflect the entire scope of the problem, patients/consumers have every right to be concerned. Basically they must rely upon what weak federal, state and or local laws want them to know. Even then there are few resources that compile all data into a single format that can be easily accessed and understood.
Facilities by and large are under no mandate to report *all* medical errors, and as many of you know there is lot, often quite a lot that is swept under the rug. It is all to easy to see what one is looking for than to face the truth. That is how the murdering former nurse Mr. Cullen was able to dispatch scores to their deaths before anyone started to put two and two together. Patient "X" was going to go anyway, or these sort sudden changes of outcomes happen.... So the deaths weren't looked into either on purpose or out of fear of what administrators/hospital owners would find.
It does seem the only time facilities take major action is when their bottom line is threatened either by legal action from the patient/his or her family or estate; or from some reimbursement body (Medicare/Medicaid) and or finally state or local governments.
Being as all this may facilities have good reason to worry about reporting all medical errors. In two words, legal action. Places and staff know in a majority of instances once told of an error patients and or their family are going to get lawyered up.