Funniest Complaint on Press Ganey Scores - page 11

:nurse:hey guys, we got our press ganey scores and surveys from feb... come complaints were no food service in the waiting room..... all the nurses were overweight nurses were too loud and... Read More

  1. by   jessiern
    ICU pateint: "***** nurse turned my pastor away"

    Turns our, "***** nurse" was my mom. Pastor was visting at 0715, during report. Also had approx. 15 "guests" with him, that he demanded be allowed back into the ICU to see patient, so they could sing to him. All the while, a pt in DT's in the next room, with restraints on, and the rest of the dept full to capacity. Visiting hours are 8:00-8:45 in the am, and are strictly enforced.
  2. by   rph3664
    Quote from squeakykitty
    If I ever got one, I would fill it out. (No swearing, of course.) I would fill it out in such a way that it would really get their attention, and I would comment on any section that thanks me for choosing that hospital, since it wouldn't be a choice on my part anyway.
    Would you fill it out the way my friends and I used to fill out restaurant service cards when we were teenagers?

    :lol_hitti
  3. by   BeccaznRN
    Our PG scores are grouped together for the whole maternal-child unit. Best one I saw?

    "I couldn't get any sleep because the baby in the next room kept crying."

    I feel sorry for that mother's poor child that has the NERVE to cry at night and wake her up. What is wrong with people??????
  4. by   rph3664
    Quote from BeccaznRN
    Our PG scores are grouped together for the whole maternal-child unit. Best one I saw?

    "I couldn't get any sleep because the baby in the next room kept crying."

    I feel sorry for that mother's poor child that has the NERVE to cry at night and wake her up. What is wrong with people??????
  5. by   squeakykitty
    Quote from rph3664
    Would you fill it out the way my friends and I used to fill out restaurant service cards when we were teenagers?

    :lol_hitti
    I'm not sure how you filled those cards out, but mine would be educational and I would do all I could to point out that a pts. life and health were much more important than "customer service". I would do all I could to smack the twisted sense of priorities out of their head.
  6. by   student1000
    :angryfireI just received a Press Ganey survey in the mail and usually I throw them out but I think this time I am going to complete it. Unfortunately people probably only complete them when they have had a bad visit but I also don't receive one for every doctor's office appointment. My complaints are NOT about the nurses, they were kind and I had actually very little interaction with them. The problem was the doctor's attitude. Yes, he in the end spent quite a bit of time with my mother and I with us coming in for an 8:45 appt and staying until 2pm so I could be sent back and forth for ankle x-rays. However, he was rude, arrogant and didn't answer any of my mother's questions. Yes, I am 32 but she was concerned because we were discussing surgery so I brought her with me.

    A concern of mine is that I work for the hospital that sent me the survey so I hope they can't tell who responded since I don't want to get in trouble-anyone know if they can track who filled out the form? The form does tell them I was seen by Dr. X on X day and has what appears could be a tracking # at the bottom. I am not really complaining about service (I understand having to wait since he had other patients scheduled through out the morning and hadn't counted on me being such a complicated case) although the last time I saw him he sent me for an MRI/CAT scan (yes both) for my ankle so he knew I wasn't going to have a straight forward problem.

    Two people who know this doctor say he is great and were shocked at his attitude and said he must have been having a bad day. Yes, it is possible but he was unprofessional, sat slouched in the chair and acted like we were wasting his time. If I am contemplating surgery and you are considering breaking my heel and fusing my ankle you bet I have a lot of questions.

    So I apologize that this is not a funny comment but I couldn't find any other Press Ganey thread to post under and didn't want to make another thread. Just know that not all Press Ganey surveys' negative comments are about piddly things.
  7. by   rph3664
    Quote from squeakykitty
    I'm not sure how you filled those cards out, but mine would be educational and I would do all I could to point out that a pts. life and health were much more important than "customer service". I would do all I could to smack the twisted sense of priorities out of their head.
    We would do things like add a 5th check box (excellent, good, fair, poor, and [feces]y) or list our address as "1 Billion Moon Crater" or things like that.

  8. by   SDS_RN
    We just started a new computer system in May and we were instructed to point out on their d/c papers that they would be getting a survey in the mail. Anyways so our dept manager sends an email a wk ago saying no surveys are coming in and we need to remind them to fill it out. Come to find out a few days ago that since the new comp. system was implemented in May no surveys were being sent out. :chuckle Of course they were blaming us for not telling the pt's and of course not our fault.
    It was hilarious! It's always good to see mngmnt burn once and awhile.:angryfire
  9. by   Kiringat
    Quote from cloister
    Our scores circle toidy, also, according to my recent eval. Thank goodness our pay raises aren't predicated on how well we do on Press Ganey!
    How much time do you think nurses have before this happens?

    My favorite angry response (cause it is about me, specifically):
    "The person answering the phones wasn't a nurse. She refused to give me my pains pills."
    I'm working as a unit clerk at the moment...
  10. by   Ima Nurse
    I've never worked in a hospital that used PG, but I have a special needs daughter who has been a patient in ones that do. From a nursing perspective, the questions are bizarre and useless. Yes, ambiance is somewhat important and it is nice to be in a comfortable environment, but we are there for our daughter to be cared for. Bottom line. Period. End of discussion. We're not there to enjoy the color of the room, watch cable tv, or pig out on free snacks. We're there for our daughter to get treatment to restore her health and well-being.

    My heart goes out to all of you that have to deal with those in your work place. :heartbeat
  11. by   BeachBayNurse
    We get many, many complaints about the food. Has anything been done to perhaps get some better snacks on the unit for the patients after the cafeteria closes? Of course not!

    However, the only other complaint that is mentioned often is that the person answering the call bell sounds grouchy, mean, etc. Who cares what he/she sounds like as long as you get what you need?! Of course this was addressed right away, we now have a script for answering the call bells.
  12. by   alcrab01
    This isn't really a Press Ganey issue.. but the managers on my Critical Care Unit have fired all our our secretaries and nursing assistants because "our budget no longer allows for ancillary positions." Now, they have the NERVE to get angry that there have been complaints about the telephone not being answered. Hello? What do you want me to do? Stop everything I'm doing with a critically ill patient so that I can take my isolation gown off, wash my hands, and answer the phone? Idiots.
  13. by   GadgetRN71
    About the only thing those PG surveys are good for is comic relief...I cannot believe people can be so stupid-that's what these complaints come down to is stupidity..that, and supreme selfishness.

    God bless all of you that have to work with these numbskulls..we have PG in the OR too but most people(at least in my OR) are reasonable. We do get the people that show up with an entourage in holding or all 50 of their family members want to go into PACU..we get to tell them "no" however.

    One time, I had brought my pt to PACU and there was this obnoxious family member that was nosy, peeking around other pts curtains, making comments etc. She finally left when she almost got projectile vomited on by one of these pts...hmm, wonder if THAT showed up in our PG?

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