I spent the day in an ICU in a hospital in Dover,De. It must be on the cutting edge in this area as far as the new trend in healthcare that places customer service over patient care. I'm not saying anything negative about the care-it just did not seem of paramount importance-while I was there the family had a visit from the "concierge" and also a "guest relations representative" They were given ifo about the ammenities. The family was able to report that the "service" was excellent. They went on to mention the shops, the cafeteria and were knocked out by the Star concierge service ..... from the website---- A brief sampling of the new concierge services includes:
Travel and meal accommodations. If you have visiting friends or relatives from out-of-town, the Star Service staff can provide discounted hotel and meal options for your visitors.
Pet sitting services. Star Service staff can arrange for a professional pet sitter to feed and care for your pet at home.
Retail and Mom & Baby Shop orders. The Star Service staff can pick up any item large or small from the hospital gift shops.
Taxi and transportation services. If you are a discharged patient without transportation, the Star Service staff can make sure you get home safely.
Personal errands or purchases. Whether it's reading material or personal care items, the Star Service staff can provide these for you.
REALLY? Wow-just,wow....15 years ago I paid 15.00 to park in a parking garage at a city hospital-they didn't even give out discount parking vouchers. The television was $8.00 per day and if you were out of the room when the agent came through to sign you up you were outta luck. No tv for the next 24 hours. How times are changing.
Ironically today the family waited HOURS for a chaplain to show up .The hospital chaplain was not answering his pages so the unit secretary started going down the list and got someone from a local church pretty quickly .... I hope that after we left the family received excellent "service" and support while they withdrew life support from their loved one.....