Seriously?!?! - page 11

Time for another vent thread. Today's topic is: "You're here for what? Seriously!?!?!" 32y/o m, hx htn, vs wnl, cc is "chest pain for about 1 second 4 hours ago", no current complaints. ... Read More

  1. Visit  turnforthenurseRN} profile page
    1
    Quote from SpaceCoastRN
    At the hospital I am currently at once you are assessed and general treatment you are put in a hallway unless you are an isolation or actually sick. No televisions and visitors don't get fed. No taxi rides or bus tokens either. While it is warmer than outside the catering is at a minimum unlike most places where RN stands for refreshments and narcotics.

    That is how it should be, honestly, but I would imagine that would be very bad for satisfaction scores.
    One1 likes this.
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  3. Visit  Miiki} profile page
    6
    Quote from Ciale
    Here is my "patient" response you what you just wrote.... "OH SO YOU'RE SAYING I'M NOT SICK!?!?! YOU'RE JUST GONNA THROW ME IN THE HALL?!?! I HAVE SEIZURES, DO YOU KNOW WHAT THAT MEEEANS?!? THIS IS SOME STRAIGHT UP *insert expletive* ! Y'ALL ARE A BUNCH OF RACISTS. THAT'S WHAT THIS IS"
    And here's how our ER handles that situation:
    "Sit down and be quiet. If you keep making a scene, we'll have the police and security walk you out." Then if they keep making a scene, we get the 24/7 city police officer and security to walk them out.

    Thankfully, it doesn't seem to make it that far very often. We did have to get security to remove a lady that was upset that we wouldn't give her a meal after she was discharged (we don't give meals unless you spend the night anyway). She told the nurses that she hadn't ate all day. Charge nurse's response: "You've only been here 2 and a half hours, but you're discharged now, so why don't you go and get something to eat."
    Last edit by Miiki on Apr 2, '13
  4. Visit  SpaceCoastRN} profile page
    0
    Ciale, I have heard that pretty much verbatim so many times. Thankfully that is the standard and most of the people (staff and management) are believers in 'sick patients don't *****'. And yeah patient satisfaction is pretty bad but thankfully it is not the focus, much stronger focus on assess, treat and dispo to the door or the floor.
  5. Visit  Ciale} profile page
    2
    Quote from SpaceCoastRN
    patient satisfaction is pretty bad but thankfully it is not the focus, much stronger focus on assess, treat and dispo to the door or the floor.
    Must be nice. We've always been in hot water over patient satisfaction scores, management concocting some hair-brain scheme every month to improve scores which really just irritates staff, lowers morale, and in my opinion, negatively impacts patient care. Not to mention, it caused a mass exodus of our best nurses. We have a new president of the hospital who is an ex trauma nurse with tons of experience so hopefully he'll get with the program and realize most of these scores are completely beyond our control.
    typoagain and redhead_NURSE98! like this.
  6. Visit  turnforthenurseRN} profile page
    2
    The whole patient satisfaction thing is futile, because no matter WHAT you do someone will always be unhappy. It's worse in the ER.
    salvadordolly and Ciale like this.
  7. Visit  Ciale} profile page
    0
    ^ the truth
  8. Visit  ♪♫ in my ♥} profile page
    3
    Pt came in by ambulance in the middle of the night because her ankle had been sore for six months and she wanted an x-ray. Doc spent two seconds handing her an outpatient requisition. Her next statement to me... "How am I going to get home?"
  9. Visit  Miiki} profile page
    1
    Pt came in.. CC.. Skinned knee.

    We cleaned it, put some ointment on it and then a bandaid. Told her to do the same at home. What a waste of a clinic bed.
    turnforthenurseRN likes this.
  10. Visit  exit96} profile page
    2
    Quote from turnforthenurseRN
    The whole patient satisfaction thing is futile, because no matter WHAT you do someone will always be unhappy. It's worse in the ER.
    Agreed...it's a dog and pony show! Something to keep us busy/distracted while the higher ups take the money and run.
  11. Visit  exit96} profile page
    2
    Quote from karlenepatrick
    What brings you in today sir?, "I was feeling unmotivated" I wanted to die with that one. People are truly crazy.
    Lol!!!!!!....unreal,hahahaha!!!!
    turnforthenurseRN and Ciale like this.
  12. Visit  turnforthenurseRN} profile page
    1
    Why do patients come in with these complaints and when they find out nothing is wrong with them, they get all upset?

    Most (if not all!) of my patients from the other night came in c/o abdominal pain. They are flabbergasted when they learn they truly don't need anything for pain ("but oh my gosh, I'm in SO much pain I need Dilaudid NOW!") and the doc only prescribes some simethicone, colace and a nice bottle of mag citrate (ours has a pleasant lemony flavor!). It's like they WANT something to be wrong with them. You should be happy that the abdominal CT showed nothing serious, you just need to pass some gas and poop a little!

    And I love how patients show their "true colors" when they don't get what they want. Another one of my abdominal pain patients was all nice and sweet until they learned that the provider wouldn't give them the Dilaudid or morphine that they wanted; instead, all they were getting was a Lortab. Ugh.
    redhead_NURSE98! likes this.
  13. Visit  Sassy5d} profile page
    1
    Quote from turnforthenurseRN
    Why do patients come in with these complaints and when they find out nothing is wrong with them, they get all upset?

    Most (if not all!) of my patients from the other night came in c/o abdominal pain. They are flabbergasted when they learn they truly don't need anything for pain ("but oh my gosh, I'm in SO much pain I need Dilaudid NOW!") and the doc only prescribes some simethicone, colace and a nice bottle of mag citrate (ours has a pleasant lemony flavor!). It's like they WANT something to be wrong with them. You should be happy that the abdominal CT showed nothing serious, you just need to pass some gas and poop a little!

    And I love how patients show their "true colors" when they don't get what they want. Another one of my abdominal pain patients was all nice and sweet until they learned that the provider wouldn't give them the Dilaudid or morphine that they wanted; instead, all they were getting was a Lortab. Ugh.
    It's amazing how sweet they are until you tell them they 'don't' actually have an 'emergency'. I have a sweet, scripted line for many of my patients.
    turnforthenurseRN likes this.
  14. Visit  SweetMelissaRN} profile page
    1
    Quote from Sassy5d

    It's amazing how sweet they are until you tell them they 'don't' actually have an 'emergency'. I have a sweet, scripted line for many of my patients.
    Oh do tell!
    turnforthenurseRN likes this.


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