Well, Isn't This Special

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Specializes in Emergency/Cath Lab.

Oh please let them call me just once. I swear I will play nice.

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Maybe I misread it, but I thought the call is routed through the app, almost like a proxy, but for phones. If its just them calling and the app providing data, I don't really see how this would be different than patients or families just calling the number themselves.

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Specializes in MICU, SICU, CICU.

Get My Nurse: Home

This means the public, even software developers, are aware of the dangerous understaffing in hospitals and LTC facilities and they are trying to do something about it. I don't think that is meant to be degrading or a customer service tool; it is intended to be a lifeline.

I think we should comment on the app reviews about how we need national staffing ratios, and a social media campaign to accomplish this. Response time data for each hospital unit correlated to the staffing ratio could be aggregated and posted online.

For multiple calls that go unanswered, a notice should go the CNO stating that the lack of nursing staff response is noted and will be added to the Twitter feed or something like that. This could be a very useful tool for increasing public awareness and ensuring patient safety.

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golson said:
Maybe I misread it, but I thought the call is routed through the app, almost like a proxy, but for phones. If its just them calling and the app providing data, I don't really see how this would be different than patients or families just calling the number themselves.

It keeps a written record of everything, and sends it to the pt/family. It calls the hospital for the pt. Read.

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Specializes in critical care.
RNsRWe said:
I think you're thinking through this WAY more than the inventors of this app, LOL....my take on it is the person buying the service will provide the phone number of the Nursing Station on the unit in the hospital they are staying in, and that's it. Which means that if there's a Unit Clerk, he or she will throw a FIT because of answering a hundred more calls a shift than normal, in which he/she is asked to "Get My Nurse!!". Oh please.

And when there's no clerk? Why, it's going to be SOMEONE'S nurse who has to answer the billion calls per shift, thereby reducing the time available to get to the actual patient.

FUNNY, and not at all realistic :D

I can honestly see the unit secretary (at my facility, anyway) eventually wising up and just saying, "tell grandma to push her call bell if she needs a nurse." Although some of our newer secretaries might very well just patch the call through. I have no problem telling family that grandma is doing just fine, and that meanwhile the person I just pushed epi in needs me more.

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Specializes in critical care.
It keeps a written record of everything, and sends it to the pt/family. It calls the hospital for the pt. Read.

Talk about a legal nightmare.

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Anna S, RN said:
It keeps a written record of everything, and sends it to the pt/family. It calls the hospital for the pt. Read.

It goes through a call center, so it could be blocked. You're also at the mercy of the patient with regards to the response time data collected, as the patient would have to say that they responded. If somebody wanted to set you up for bad response times, there is nothing really stopping them, which means this isn't really any more accurate than a patient complaining about response times without the app data to back it up.

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Specializes in Med/Surg/ICU/Stepdown.
ixchel said:
Talk about a legal nightmare.

This! Among the other many issues I see with this.

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Specializes in Oncology; medical specialty website.

It's only time before nurses strike back with their own app, "Mute My Patient's Call Bell." This revolutionary app silences a patient's call bell from ringing for trivial matters. This app will insure that nurses have time to provide the care your loved one actually needs, rather than being tied up with patients who suffer from FMPBMSS. (Fluff My Pillow Bend My Straw Syndrome.) Every time a patient rings his/her call bell for frivolous/non-urgent reasons, an email will be sent to the hospital's billing department, and a surcharge will be attached to the patient's account.

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Specializes in Oncology; medical specialty website.
RNsRWe said:
Besides, I'm thinking this is more hoax or joke than a bonafide application.

Someone's having some fun, and we shouldn't believe it ;)

Well, I sent a test email to the "support" address and it went through. My first thought was it looked like something straight out of GomerBlogs, but it doesn't seem so. I wonder how they'll respond to an email that just says ------.

I notice this company has used the tried and true "tramp nurse" image. That image would be more appropriate for using a call bell to get a call girl, not a nurse.

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Specializes in Oncology; medical specialty website.
ixchel said:
They spelled "ensure" wrong. Unless they're offering "my nurse didn't come fast enough" insurance. I couldn't get past that to read the rest.

Many people make this grammatical error.

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Specializes in critical care.
golson said:
It goes through a call center, so it could be blocked.

Ohhhhhhhhhh! Totally playing the HIPAA card. Thanks for the inspiration. ?

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