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When we get really busy or have a bunch of holds some our waiting room clientele will go home and call 911, once they arrive we look them over, check to find previous chart and put them back out in the waiting room behind those they were in front of in the first place. Some even try to call from the waiting room but 911 operators tell them NO!! When I worked in Texas we would get EMS to pick them up and take them across town when people called from the ER, told them it was policy. Paul :D
I couldn't help but laugh at the "chapped-lips" by ambulance! Here, in Ottawa, if you use an ambulance for a non-urgent call, you are charged a flat fee of $250.00. That is to discourage people from using it as a taxi. Once people are aware of that, you don't get the "split-ends" in ER via ambulance. Unfortunately, newcomers to the area are unaward and feel the ambulance should transport the patient, family members and neighbours!!! Now that gets sticky!!
Jo
ERNurse752, RN
1,323 Posts
We had a pt come to the ER at 0300 b/c she wanted a urethral dilation...
The charge nurse told her that the ER doctor can't do things like that, and that there was no way she could get it done that night since a specialist would have to come see her...
She was very shocked that an ER doc couldn't do it (we entertained the idea of telling her the ER doc didn't even know what a urethra was). So, she decided to go home...
Go figure!
Oh, also had someone come in by ambulance for chapped lips...
Too funny...I just have to laugh sometimes!