Texas Board of Nusing

Just wondering if anyone has a suggestion that perhaps we can do to "improve channels of communication between the Texas Board and outside world?" What a nightmare! Current license in other states and in process of getting my license via endorsement here. Interviewed and accepted a position in mid-april....my start date was/is set for May 17th. The problem: Could not send in my application, etc until the fingerprint cards arrived from the Board. Reqested this packet in April and as of Monday still was NOT here.

I was to the point of TOTAL FRUSTRATION DUE TO NOT BEING ABLE TO EVER GET THRU TO BOARD VIA THE PHONE NO. THEY LIST. No e-mail links are given to access anybody there....So what's a person to do? I DECIDED TO GO TO THE BOARD...(only 6 hours from here) Was able to get fingerprint cards and in the end handed them in everything with my application. Here's the good part----I told the receptionist I'd like to speak to supervisor or person in charge....He looks at me like --Why....Told him I had some concerns and would just like to speak with supervisor about them. He told me if it was about the Phone system...EVERYBODY ALREADY KNOWS THIS....Ends up the supervisor was in a meeting...So I ask to speak to a person who processed the claims....You'd have thought I ask to move the Capitol! We went back and fourth and He was determined I was not speaking to anyone....and I was determined that i was! Luckily for me a lady (one of the processor's) happened to walk out of her office --- so i was able to speak with her briefly. Personally, do not think i was asking to much to actually speak to someone who worked on the applications after driving a total of 12 hours---and over 700 miles! Oh, I did find out the person who mails the fingerprint packets was out on vacation some last week and was out this week.....It will be interesting to see When or IF that darn packet ever comes.

Now they say it can take up to 10 working days to process and mail out my temporary permit. Wish I felt more optimistic about receiving it sometime in the near future....but nothing would surprise me at this point. What an adventure this is turning out to be!