Published Dec 18, 2014
Hi. I was wondering if anyone has ever worked as a telemedicine specialist RN at Kaiser? If so, may you please describe your experience? Thanks!
Hi, I haven't but I wanted to say hello! Which Kaiser is it?
Hope it all goes well and welcome to Allnurses! Keep posting!
I'm also wondering about this. I've talked to a few kaiser RN's/union members.
*From what I've been told*
You go through 6 weeks training. To remain employed you will need to pass a test at the end.
All calls are recorded and monitored by computer for 20+ criteria. For example, if the tone of your voice goes up and down too much during a phone call you may get dinged. The number of times the mouse button is pressed is logged. In and out for breaks is monitored through the computer you're working at as well.
It was hard to get a straight answer on the turnover rate, getting answers like "its high for some."
I'm a Kaiser Advice RN. What questions do you have?
Hi! How do you like being a Kaiser telephone RN? Is it stressful? What's a typical day like? Do you like the job? Any input you can give would be very helpful! Thanks in advance!
Hi, I work as an advice nurse at Kaiser and I love it:cheeky:, I'm relatively new about 3months..but so far it has been great. We went through intense six weeks of training and in our group there were two people who did not make it. I was nervous about being on the floor due to all the rumors, but so far so good, if you go in on time, do your job, don't spend too much time away from your desk you will be fine.
A typical 8hr shifts consists of break after the first two hours..then a lunch after two hrs and a final break..so every two hours you get a break plus you get an additional 20mins "personal" time to use however you want. The job can be challenging and very frustrating, you will get all kinds of calls from new moms with newborns..pregnancy call..adults..postop surgery pts to psych n suicidal calls. Every day is different, every call is different, you will really need to rely on your bedside exp. there are always docs/charge nurses/supervisors to assist. There is good n bad... All calls are recorded and every month your calls are listened to by the quality dept as well as your manager..these are then graded against the expectations ( you will be taught all of this in training) if you don't meet the expectations your manager will assist you either by you listening to your own call (which is really helpful) or have sit in listen to an exp nurse. I didn't think I would enjoy it as much but I was tired of working on the floor and I love it, plus the pay is $$$!!!!
I am starting training at the Kaiser call center in March. Loved your post. It gives me a better idea of what to expect. I am leaving NICU after almost 25 years. I am nervous but excited to start something new! I sent you a PM too.
vintagemother, BSN, CNA, LVN, RN
Personal anecdote: My Lvn program instructor was an advice nurse for kaiser. She told me that a lot of the customers are rude.
I admitted to her that I was one of those people who was probably rude to the advice nurses....before I became a nurse.
Now, I adore the advice nurses. I know how to talk to them and I think they're awesome!!
I hope you enjoy your new job!!!
Patients and/or families can be rude in any type of nursing. I am glad it will be on phone and not face to face. I am hoping I like the job too. thanks!
rnthrive, BSN, RN
Does anyone know what the 6 weeks of training hours are? I was told they offer morning and afternoon sessions.
In my training the class was split into two..there was an am group (7am-2pm) and the eve grou (2:30-9:30). It should tell you in your award letter; if not call the recruiter. .or wait til orientation day..they will let you know then!
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