Singled out because I gave too many narcotic analgesics??(long)

Nurses General Nursing

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This is long and complicated but needs to be told. I have spent the most horrible 7 days of my carreer. Last week I got a call from my nurse manager who told me that during a routine narcotic medication audit. My name came up and It was found there were discrepancies in the narcotic count in the pixis. (This is a new system they inputted. At the end of the month each unit would recieve a printout of the person who took out the most narcotics on their unit. They were then audited to see if the medication can be accounted for if they can't a report will have to go to the DPH).

Well my name came up for the april audit and during that audit 2 drugs at 2 different times were not accounted for. There was to be an investigative meeting with the nurse manager the director of nursing my union rep and myself, but in order for them to find a date that suits everyone, it was to be the following week. I spent an entire sleepless anxiety driven week. On wednesday this week I came to the meeting and saw that sure enough I withdrew 2 narcotics from the pixis on patients who had been discharged and there was no MD order for the medication not to mention the fact that one of the patient was an express pt that I do not go near. Unfortunately the person who can access the pharmacy records was not there and the machine to access the medical records was down so nothing could be discovered. All I knew my ID was used to access the narcotics and the patients they were accesed from I never would have given those medications to not to mention they were already discharged or admitted. The entire group worked with the info we had which was a list of all my narcotics pulled for the month and who I gave them to and a list of all the patients for the day, and tried to figure out who I could have given the meds to what could have happened. It was decided that it was a pixis error. I somehow keyed in the wrong name but although my nurse manager believed it was an accident, I still had to account for the missing narcotics or the DPH would be notified. I left the meeting with no answers but some possibilities. The one thing I was told that the charting she already saw of mine was meticulous and she felt it would be easy to find the missing medication because of it and in the event she could not,that it would hold well in the event that the narcotics could not be accounted for and the DPH being reported.

The next meeting was not scheduled until the 20th of June. I left the meeting completely shellshocked I had to come back to work that night and every night for the next three nights with that hanging over my head. I could hardly function I was so stressed. I did tell my coworkers because they saw something was obviously wrong everyone was shocked. (They were shocked that it was me including my boss because if there is one word to describe me and medication giving, it is anal. I refuse to give anything that is not written down I follow all the rules of giving meds I document the second I give the meds. I do vital signs before and after every analgesic and document pain assessment rarely do patient leave with pain and if they do it is documented). The thought that I did this and could not prove that it was not intentional when we already have had three nurses dealing with separate narcotic medication issues (two of the nurses no longer work here because of it).

Today I spoke with my nurse manager she took the time to check all the possibilities and told me she was able to account for the narcotics because everything she needed was in my documention. Apparently on both occassions, there were patients with the same or nearly the same name the same. I had chosen the wrong names each time. (Since the people I chose should have been taken out of the pixis when they were discharged. I never thought to check unit numbers as there was no name alert on them.) I was completely vindicated and there will be a new system implemented for the pixis as a result. I won't even have a mark in my file as this can not be called a med error since the right pt recieved the right drug and the ordered was written by the MD and documented on the right chart by me, it is only a procedural error. :monkeydance: :monkeydance:

I have never felt so relieved but now all I feel is paranoia and anger. I still can't believe I was audited because I give too many narcotics??? I work in an ED and I am a staunch advocate for people in pain. Although everything I gave is ordered each time by an MD and my documentation can support the need for the medication. But now I am afraid to give more then one dose of medication to a pt and I am afraid to give too many narcotics even when they are ordered for fear my name comes up again. Also when I go to the pixis now and I am totally paranoid I will make the same mistake . I won't go without the written order and the pt chart. I check the name the ID and medical record number on the pixis before taking the med. I won't leave until I am sure I signed out (Just 4 weeks ago in this unit a nurse forgot to sign out and someone stole some narcotics in the 30 seconds it took for the machine to sign itself out). Then and only then will I leave the room to give the med. Will I ever make the same mistake NEVER but I was audited because I am a conciencious nurse and care about a persons pain, that makes no sense. If I had not have given so many narcotics my name would not have been red flagged. (audits are usually only done by the pharmacy board or yearly and they are random) this is totally a new system that was instituted recently and has singled out two innocent people (the other nurse was placed on administative leave which is what would have happened to me if the med was not found, until her case was resolved but she quit from the stress). The scary thing is the night staff will always be flagged because there are only three of us on at one time and we have no assignments we share the entire load as a team. I could be giving meds to 20 patients at a time at least and having to remember to document on each not just the med but the pain assessment. My coworkers are also now ancious because they could be next and worried their documentation might not hold up to the scrutiny. This is not a random check like they do with chart audits. How many times am I going to get flagged? I know I should just relax and be secure that I chart well and won't make this kkind of mistake again but this is a busy ED and charts get misplaced all the time before people can finish charting. Also every nursing book says you should prepare your medication in a quiet area with no interuptions try that in an ED.

The only thing that saved me was my charting and it is funny all my coworkers used to make fun that I charted so dilligently in the ED or that I refuse to give a med that is not written down. They are not laughing anymore. ;)

This is a lesson for all nurses ONLY YOUR DOCUMENTATION WILL SAVE YOU

had my documentation not been so good and my history of being so anal,my boss might not have taken the time to search for the answer and discovered what happened so fast. I am still reeling about how close I came to risking my carreer over a stupid stupid error. Maybe now I can get some sleep.;)

Thanks everyone for your kind support. The problem is there are only 4 permanent night nurses but 40 nurses. So each month I will have a 1 in 4 of being picked the other 36 will skate. As one person said the trully quilty will skate. My biggest fear is that the doctors order sheet will be lost or even the nursing note which happens regularly in the ED than no matter how much documentation I did, there is no order or documentation thus unaccounted medication then what.

The implications of this new auditing system is unbelievable. Patient care is going to suffer as nurses won't be giving prn narcotics on the floors for fear they end up on the list. Teamwork is gone as no one is going to medicate your patient for pain when you are off the unit on break, out for a smoke or transfering a pt. It is happening already on my unit and from what I here the other units are doing the same thing. We are all getting paranoid especialy the 4 night nurses. My supervisor is hoping that if after 4 times I am audited with a clean slate that the brass might think this is not a good auditing tool and change it making it more random. I can only hope, only 3 to go. :uhoh21: I think by that time though I will have been committed: :trout:

Then it's a problem administration needs to fix. Still, you are not being singled out. As wrong as the policy may be, the hospital is following policy. If DHS ended up getting involved, their investigation would show a frequent occurence of lost nurses' notes and doctors' orders and the hospital would be fined. You would not get into trouble as long as your notes and orders are not the only ones that keep getting lost.

It doesn't seem to me that you were necessarily singled out because you gave the most narcs--yes, whomever gives the most narcs will them be audited but it doesn't say you will be punished for giving too many narcs; the reason you were brought into the meeting isn't because you gave too many narcs, it was because when they audited you, the narc count was wrong.

If it's any consolation, our pharmacy runs an audit of everyone, routinely. Which is more fair, I think. I love our pyxis--you would totally have to override to give a narc on a person for whom it isn't ordered. And you have to count each narc and confirm count when you take it; so a discreptacy is noted immediately. As I'm sure most pyxis type stations are set up to do.

I'm sorry it was so stressful, it sounds like your documentation and good working relationship with your nurse manage really saved the day. Good for you!

Wow, I'm so glad you've been vindicated.

I HATE PRN controlled substances for this very reason. I was once told that I am "perceived as pushing pain meds" because I actually use PRN orders. If they need the meds prescribe them the damned meds and be done with it.

Specializes in Peds, GI, Home Health, Risk Mgmt.

Jessic,

Sorry that you've been through such a trying situation. However, many hospitals once they get a med dispensing system such as Pixis are able to more accurately track how narcotics are being used/misdirected. And, of course, they are responsible for identifying and following up on potential problems. I worked in risk management at a large community hospital that put in a Pixis system and the rate of identified drug diversions went WAY up during that first year. The down side is "systems problems" such as the one that was identifed in your situation of no warning about patients with the same or similar names. No system is perfect and it's good if such problems can be identifed early.

I think a good result in your situation would be to include you or other front-line RNs in the team that assess the narcotic issues in order to remind the others higher up on the food chain of process problems they may not have considered and to remind them of the effect of misplaced suspicion can have on staff morale. I think it's very common practice not to include staff personnel on administrative committees and groups, and I always think it's a mistake to do so.

HollyVK, RN, BSN, JD

Thanks everyone for your kind support. The problem is there are only 4 permanent night nurses but 40 nurses. So each month I will have a 1 in 4 of being picked the other 36 will skate. As one person said the trully quilty will skate. My biggest fear is that the doctors order sheet will be lost or even the nursing note which happens regularly in the ED than no matter how much documentation I did, there is no order or documentation thus unaccounted medication then what.

The implications of this new auditing system is unbelievable. Patient care is going to suffer as nurses won't be giving prn narcotics on the floors for fear they end up on the list. Teamwork is gone as no one is going to medicate your patient for pain when you are off the unit on break, out for a smoke or transfering a pt. It is happening already on my unit and from what I here the other units are doing the same thing. We are all getting paranoid especialy the 4 night nurses. My supervisor is hoping that if after 4 times I am audited with a clean slate that the brass might think this is not a good auditing tool and change it making it more random. I can only hope, only 3 to go. :uhoh21: I think by that time though I will have been committed: :trout:

You concern is justified. This auditing system is flawed. They are kidding themselves if they think it won't affect patient care.

Specializes in PACU, CARDIAC ICU, TRAUMA, SICU, LTC.

Dear LLRN02:

You made reference to nurses not medicating patients "all day long." Do they routinely document pain assessments? If so, how often are pain assessments done? Do you find that after talking with your patients re: pain levels, they are in a tremendous amount of pain?? Some patients are frightened re: narcotics, for fear of becoming addicted. If this is a routine occurrence, have you addressed this with you NM? It is UNACCEPTABLE practice to ignore an individual's pain; there are nurses who do not believe patients' reports of pain, and decide no pain med is necessary..hope they never need analgesics!! Since JCAHO views pain as the 5th vital sign, pain assessments are tantamount. I know I have asked a # of questions; I have one more..does your hospital ask patients to complete a patient satisfaction questionnaire upon or after discharge? Often, a lot of information can be obtained from this.

You will survive the "Spanish Inquisition!"

Oh, BTW, thanks for your post; it is a wake up call to all those nurses who need a reminder that we are there to help relieve an individual's suffering!

It is so frustration when you have 5 patients and you see that each put that they had pain they stay in the ED for up to 5 hours and no one addresses pain. You go to talk with them and the next thing you know you are giving 5 pain meds then reassess every 15 minutes which is JACOH policy after giving a narcotic (v/s q15 minutes then hourly for 4 hours ) Of course if the pain does not go away by 1 hour or if the patient c/o of increased pain I again seek out the MD. Rarely do my patients get admitted with pain and if they are it is documented as to why. Does every nurse do that absolutely not therefore I get auditted one more time. Trust me my documentation has changed it says c/o of pain pain scale (1-10) md notified med given. Then there is reassessments why I want my audits to go smoothly and trust me there have been 5 more since. My Boss jokes at least I know when your name comes up It will go smoothly. It is so frustrating that the nurses who do not care about the patients pain don't have to document and no one notices because their name never comes up for an audit.

It is so frustration when you have 5 patients and you see that each put that they had pain they stay in the ED for up to 5 hours and no one addresses pain. You go to talk with them and the next thing you know you are giving 5 pain meds then reassess every 15 minutes which is JACOH policy after giving a narcotic (v/s q15 minutes then hourly for 4 hours ) Of course if the pain does not go away by 1 hour or if the patient c/o of increased pain I again seek out the MD. Rarely do my patients get admitted with pain and if they are it is documented as to why. Does every nurse do that absolutely not therefore I get auditted one more time. Trust me my documentation has changed it says c/o of pain pain scale (1-10) md notified med given. Then there is reassessments why I want my audits to go smoothly and trust me there have been 5 more since. My Boss jokes at least I know when your name comes up It will go smoothly. It is so frustrating that the nurses who do not care about the patients pain don't have to document and no one notices because their name never comes up for an audit.

maybe it is time you got "_itchy" and wrote incident reports on the nurses who are leaving the patients in pain....start with the most blatant one.......

What good would it do the unit manager already knows why I am the one choosen her answer is "we have a lot wrong with the unit "

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