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Scripting? Never heard of it.steph
http://www.baptistleadershipinstitute.com/Articles/Articles.aspx?ContentID=100004
This link pretty much sums it up. I had already learned how to communicate effectively prior to "scripting" being all the rage at a hospital where I work. I refused to do it, as did most of us there. Pretty silly, IMO.
This link pretty much sums it up. I had already learned how to communicate effectively prior to "scripting" being all the rage at a hospital where I work. I refused to do it, as did most of us there. Pretty silly, IMO.
After viewing some of the things you're expected to say, I can see why you feel it's silly.
Did you notice how it's OK for the Business Office to say they're busy, but not Nursing?
And what's with that stilted "exceed your expectations" thing? Does that mean that they'll get such good care that they'll live forever or something? Exactly what does "exceeding expectation" mean to a patient who's in a terminal condition???
I use the term "scripting" to mean a polite phrasing of a communication, not necessarily "robotic" nursing. Some of those phrases are awkwardly constructed and can't fail to come out sounding phoney or stilted.
I would hope that my Nursing Department would insist on having a say in which of these phrases get adopted by the facility.
The only thing I say consistantly is, Hi my name is Barbara, I am one of the nurses, when I walk into a room (ER)...then there is everything in between that is subject to change frequently. At the end, I give them their discharge papers, hit the highlights, say this is a narcotic, no alcohol or driving while taking this medicine and it is best taken with food. (we hand out Rx for vicodin like they are M&M's. Have a better day! That is the extent of my scripting.
It sounds phoney. But sadly many nurses and techs don't have good communication skills and don't know how to talk to patients and families.
But I read a study that showed reduction in call bell use with the script "Is there anything else I can do for you....I have the time". Apparently the "I have the time" script works.
UM Review RN, ASN, RN
1 Article; 5,163 Posts
For those of you who use scripting, tell us what you think about it and when you use it.
I was surprised to find that I have a few "scripts" that I regularly use and the technique works quite well to get across ideas or messages.
I use scripting when I'm doing an admission:
"Please be aware that you will be assessed by a nurse at least every 8 hours and we will take your vital signs that frequently as well."
"Please be aware that you have Patient Rights and you also have Patient Responsibilities..."
"Please be aware that your doctor will base most of your treatment on how you feel and what your lab work says about your condition. That means that if the doc comes in at 0600, he expects the Lab results to be on your chart. Which means that the Lab will have to draw your blood at ungodly hours of the night....."