For those of you who use scripting, tell us what you think about it and when you use it.
I was surprised to find that I have a few "scripts" that I regularly use and the technique works quite well to get across ideas or messages.
I use scripting when I'm doing an admission:
"Please be aware that you will be assessed by a nurse at least every 8 hours and we will take your vital signs that frequently as well."
"Please be aware that you have Patient Rights and you also have Patient Responsibilities..."
"Please be aware that your doctor will base most of your treatment on how you feel and what your lab work says about your condition. That means that if the doc comes in at 0600, he expects the Lab results to be on your chart. Which means that the Lab will have to draw your blood at ungodly hours of the night....."
I am so tempted to annonymously send the link to this thread to the CEO of the hospital where I work (just per diem now, BTW) They think this stuff is so great.
I guess the jist of this thread was to identify facility induced use of scripts.
A couple of years ago, my facility tried to implement scripting, also with the use of the phrase, "Is there anything else I can do for you?"
It didn't go well.
However, I will say that SOME folks around there NEED scripting to encourage the return of common courtesy. It's safe to say that many people on phone service, reception, etc, do NOT know phone and greeting etiquette. It gets my goat.
I should be a consultant for customer service...I'd be going through firing folk left and right.:chuckle
hi. i'm new. i'm a cna, was emt, medical asst. seeking nursing degree. have worked with great nurses. i worl/worked in skilled care geriatric unit in hospital. love my job. now i'm in home health.
i s scripting, as in documenting on computer?
anyone in vancouver ? i'm studing hbot for cancer patients.
any suggestionsas best? best route to gain nursing degree? omline study, favorite school?
sbic56, BSN, RN
1,437 Posts
I am so tempted to annonymously send the link to this thread to the CEO of the hospital where I work (just per diem now, BTW) They think this stuff is so great.