Dear Nurse Beth,
My boss is hiring back an LPN in my LTC setting. I will be her supervisor. She has a history of bullying, not teaming up with other nurses, minimal work requirements, insensitive and rude to residents and not reporting resident changes. What do I do? She said there is nothing in her file. But the old boss discriminated and never made her accountable.
Oh my goodness. She sounds like a piece of work and a challenge for you.
As her supervisor, give her clear, measurable expectations. When she doesn't meet job expectations, initiate progressive discipline, starting with verbal warnings. Document all counselings/warnings.
Keep up on her performance evaluations. Start right away with a 30 day evaluation
or given according to your facility's policy for a new hire.
Of the job performance problems you listed, the easiest to measure and document
is not reporting changes in residents' conditions.
Document all resident/family complaints. Check her work to make sure she does what she documents (dressing changes, procedures, timely administration of medications).
If she performs as poorly as you say, it should not be long before there is a sufficient
paper trail for your boss to act upon.
If your new boss does not hold her accountable, then you have a bigger problem. A job with responsibility (supervisor) but without authority.
Good luck to you. If nothing else, you will be able to hone your coaching/counseling skills.
Jun 13, '17
Last edit by chare on Jun 13, '17