Non-compliant Manipulative Patient

Nurses Safety

Published

For the past year I have been taking care of a patient who is a paraplegic due to spinal stroke resulting from pain injections to the lower spine. To list all of the diagnoses she has would take more space in this forum than is possible. She is 59 years old and for the majority of her life she has been in and out of medical facilities for various ailments. She also has a history of alcohol abuse. The over arching issue with this patient is that she is highly manipulative and completely non-compliant with all of her care and medications. The PCP has even refused to issue any orders or changes to her med regimen (she frequently would request different meds be added to her regimen). They would tell me that she is a huge liability and needs to be removed from the facility. She has a wound vac, has been treated for C-diff 3 times in the last 6 months and sepsis d/t UTI twice in the last 6 months. She is a diabetic who refuses to eat on a regular schedule and supplements her meals with items she buys online such as candy, cookies, marshmallow peeps, peanut butter, etc. Her glucochecks were typically 400 to 600 every morning. She insists on drinking large amounts of cranberry juice ad orange juice. She self caths but frequently refuses to cath on a given shift and will wait until she produces over 1000cc's (usually 1500 plus) despite education re: autonomic dysreflexia. She also orders online OTC meds such as sudafed (she says to pick her up), Benadryl and Nasal sprays (for her deviated septum) Immodium to harden her stools, Fiber Laxative pills. She also orders cigarettes, E-cigarettes, chargers and has been caught numerous times smoking in the facility ( she is on a nicotine patch) Literally everyday for months I was responsible for searching her room for contraband and documenting all non-compliance. Everyday I had to argue with this patient over her request for Xanax when she had just awoken (usually at noon). I found myself becoming extremely frustrated. When she was confronted with the contraband found she would lie and we would find new"stashes" hidden in evermore insidious places (most recently the false bottom of a drawer that she kept her cath kits in) Yesterday, after I caught her for the 3rd time in two days smoking in her room (in front of her family who then lied to my face about it) she was issued a 24 hour emergency eviction notice. I am trying to deal with my emotions regarding this patient as I went from being extremely empathetic and caring to feeling extremely frustrated and angry over her manipulation attempts and lying. I know she has a mental disorder, Definitely an addictive personality ( I also suspect Narcissistic Sociopath tendencies). I also felt angry over the danger she frequently placed staff and other patients, in as well as the amount of time that she took from the other 29 patients I am responsible for with her demands on my time. And, of course, since I was the main person finding all of her contraband and reporting her she went so far as to tell my supervisor that she did not want me around her anymore. Fortunately, I am off today and she will be removed from the facility this afternoon. I feel emotionally and mentally beat up. Has anyone else had to deal with this type of situation? Am I wrong to feel angry and frustrated?

Specializes in ORTHO, PCU, ED.
:troll::eek:

Now what leads you to say that??

You use nine derogatory words in describing a patient and you call me a 'troll' certainly any patient who read that would not like to come within cooee of you.

Specializes in Hospice.
You use nine derogatory words in describing a patient and you call me a 'troll' certainly any patient who read that would not like to come within cooee of you.

Which might be a good thing - people who fit those descriptors tend to use health care facilities as their personal playgrounds and resist any and all attempts by staff to be truly therapeutic. It might do them good to think twice about how self-destructive their behavior really is.

Meanwhile, caregivers are not required to pretend that there is no emotional fall-out from having to cope with such behavior. Part of dealing with that fallout is venting ... If you can't tolerate that nurses need to take care of ourselves too, then feel free to distance yourself. You don't get to dictate how other people feel.

Specializes in Infusion Nursing, Home Health Infusion.

Why do you think that so many nurses leave the bedside and direct patient care. It is great part because it so very difficult to deal with these types of patients and their families too. You are missing the point though . A nurse must learn how to deal with all these types of patients if they wish to survive nursing and be effective. The reality is that nurses encounter these types of patients on a daily basis and must develop the tools to be effective. If a nurse does not develop these skills they often pay the price in terms of their physical and emotional health. I for one took the time to really understand human emotions and human behavior so that I could intervene and have it have the best result possible. Even then the controlling manipulative patients often do not comply with the plan of care and I see so many nurses agonize over this! I do not and will not agonize over this. I am here with many talents, skills, and knowledge and I will work like hell to help another human being that is trying to get better or needs healthcare services. I will not spend hours convincing or coercing another adult that is resistant and just wants to play games and waste time and resources ...I will not do it!

Specializes in Hospice.

Exactly - and part of the self care needed to be able to develop those tools is being honest with ourselves about how they make us feel. Self-acceptance is the first step to acceptance of others, including dysfunctional patients.

Specializes in Infusion Nursing, Home Health Infusion.

Yes Heron I agree completely and it pains me to see new nurses struggle with this. I encounter it daily when nurses call me and tell me I finally convinced my patient,and it took hours, to have an IV inserted. I say give them the facts, be supportive, educate, offer up an IV specialist if you have one and then move on if they do not agree. I go in and try to start it and they want to play games with me and when they realize I am not playing most times they give me an arm and cooperate or I leave and get called back when they do!

I am not there to be played or abused or for patients and families to take their anger out on me. I will acknowledge the anger and frustration and see if I can make a connection and let them know that I care about what they are going through. I am done with the nurse abuse on all levels!

oh and there is no dysfunctional nurses? I've seen them but I would never describe them the way one poster did towards patients - we nurses have our health - most patients do not and are vulnerable because it.. obviously many of the posters of this site don't see it that way.

Specializes in Family Nurse Practitioner.
oh and there is no dysfunctional nurses? I've seen them but I would never describe them the way one poster did towards patients - we nurses have our health - most patients do not and are vulnerable because it.. obviously many of the posters of this site don't see it that way.

This poster likes to stir up trouble FYI.

Specializes in Hospice.

:rolleyes:

This poster likes to stir up trouble FYI.

Already on my ignore list.:rolleyes: I just have a problem when nurses get slammed for being normal human beings, especially when it takes the form of dictating how we're allowed to feel.

As an experienced psych nurse on this site once pointed out, feelings aren't good or bad, they just are. It's what we do about them that separates the amateurs from the pros.

This poster likes to stir up trouble FYI.

Yeah, I was trying to sit on my hands and not reply at all... then Heron answered with some fine emoticons... which was funny because I was restraining myself from using the poop emoticon... :saint:

Nope... not even worthy of a poop emoticon.

Stop doing searches for contraband, etc. State the risks, articulate the limits, with a witness, then document. As a team, develop an assignment schedule that spreads out responsibility for her. If she makes poor choices ( late caths,etc.) simply say, " i don't believe that is in your best interests...I don't recommend that........that will likely result in ( negative outcome for her) and I recommend (positive behavior) I agree with the responder who said don't clean up the language. Simple, clear language...death, suffering, etc. Include family and have a witness. Call her on lying. " i need to be clear, because sometimes you are not truthful, and then I cannot provide the best care for you." Get out of the role of parent/snoop/punisher. let her know clearly she can trust you to always do/recommend the best for her. that you will always put her safety first. Acknowledge her right to refuse care, and her autonomy to make bad choices, just let her know you will not collude with her in bad choices, nor will you search her room, etc. Get the backup of your manager, and get support at staff meetings. Draft a simple care plan, a few simple goals and ask for agreement of the team.

And I am tired of nurses grizzling forever about their patients - I have kept the derogatory words and showed them to my staff - most are shocked.

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