No call No show ?

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Specializes in LTC.

Whenever my DON needs shifts covered she will send out an email and the nurses are able to pick up extra shifts. Normally we send her an email saying we are available and then she would send us an email to confirm the shift. Last week she sent an email with shifts that she needed covered for this week and I emailed her back saying I was avail for today. However, she NEVER confirmed the shift with me which normally means she has it covered. She also does not post the nursing schedule until Monday which means I last worked Sunday and had no idea she put me on the schedule to work today. She had the other nurses call me to see why I haven't came in and I told them the reason which was she did not confirm the shift. I just hope this does not count as a no call no show in my record. I have NEVER did a no call no show in my whole over 1 year as a nurse. This would not be fair to my colleagues or patients.

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Specializes in ICU, ER.

Did you go in for the rest of the shift when they called you to find out why you weren't there?

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Specializes in LTC.

No I didn't go in it would of been too late then plus I already made plans.

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You shouldnt get in trouble, I mean it was her fault that she didnt confirm it! People dont even get in trouble at my work when they're scheduled 7 to 3 and dont show up because they thought they worked '3 to 11'... it was just a misunderstanding. Besides you were helping her out.

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Specializes in ICU, ER.
No I didn't go in it would of been too late then plus I already made plans.

At my facility it would be considered a no show...

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Specializes in LTC.
At my facility it would be considered a no show...

Why ? I had no idea I was on the schedule and never received a confirmation. Well, I guess time will tell if they penalize me for this.

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Specializes in Home Health.

If your supervisor's process was to confirm the shift by return email, I think you were in the right.

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The next time I worked I would explain to her that you were following the protocol with the email system and ask if it will be held against you.

The system she is using seems very flawed.

My old company used to use a similar system but it would confirm or deny shifts, and nurses would basically bid on available overtime.

(it didn't last long because some nurses didn't have computer access and the site was down more then it was up.)

Good luck

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Specializes in ICU, ER.
Why ? I had no idea I was on the schedule and never received a confirmation. Well, I guess time will tell if they penalize me for this.

Not sure, but I've seen it happen. There was one day where it was almost the exact same situation as you described and I was instructed by my DON to mark the nurse as "A" (absent) which means no show, but she called back after and ended up coming in for the rest of the shift so I changed her to whatever the hours ended up being.

Hopefully it's different where you are. Good luck!

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Specializes in Hospice.

I doubt it would count as a no show at our facility but when i email i always add "please email me or call me to confirm " so that they know i expect that confirmation. sorry.

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Specializes in Trauma Surgery, Nursing Management.

So if you worked on Sunday, did you not check your email for a confirmation for Monday since you put yourself on the available list? Or did you check it on Sunday and did not see any response? Have you put yourself on the available list in the past (via email) and had gotten a confirmation from your NM?

If the last statement I posted is true, this sets a precedent by your manager. She emails everyone asking for shift coverage, you email back "yay or nay", and then she emails you confirming that you are expected to cover the shift. If there was no confirmation, she is stepping OUTSIDE of the precedent that SHE herself set. You cannot be held accountable for a change in precedent. It's akin to changing the rules of the game halfway through in order to give yourself an advantage.

If you DO get called in to the NM's office, ask for a more clear communication in regards to covering shifts. The method that she is using now is unreliable...what if a storm came through and your internet was knocked out? Or what if for some reason, your internet at home just went kaput (as mine does regularly...very frustrating.) What if IT was working on the system and had the internet shut down for a few hours, delaying her email to you? She should be CALLING the nurses that have agreed to cover shifts. If she cannot, then she should delegate this task. Either way, she should have a VERBAL agreement from each nurse stating that they will be able to cover the shift.

You can't very well be expected to cover a shift if the expectation has not been communicated to you.

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Specializes in LTC.
So if you worked on Sunday, did you not check your email for a confirmation for Monday since you put yourself on the available list? Or did you check it on Sunday and did not see any response? Have you put yourself on the available list in the past (via email) and had gotten a confirmation from your NM?

If the last statement I posted is true, this sets a precedent by your manager. She emails everyone asking for shift coverage, you email back "yay or nay", and then she emails you confirming that you are expected to cover the shift. If there was no confirmation, she is stepping OUTSIDE of the precedent that SHE herself set. You cannot be held accountable for a change in precedent. It's akin to changing the rules of the game halfway through in order to give yourself an advantage.

If you DO get called in to the NM's office, ask for a more clear communication in regards to covering shifts. The method that she is using now is unreliable...what if a storm came through and your internet was knocked out? Or what if for some reason, your internet at home just went kaput (as mine does regularly...very frustrating.) What if IT was working on the system and had the internet shut down for a few hours, delaying her email to you? She should be CALLING the nurses that have agreed to cover shifts. If she cannot, then she should delegate this task. Either way, she should have a VERBAL agreement from each nurse stating that they will be able to cover the shift.

You can't very well be expected to cover a shift if the expectation has not been communicated to you.

I check my email qday and she never responded. I think their should be a better way to handle this.

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