Interview for Care Advocate,**PLEASE HELP**

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Greetings Everyone,

I have been applying to UnitedHealth Group for several months now and a recruiter has finally contacted me to schedule a 30 minute phone interview next week. The position is for an After Hours Care Advocate (part time). I was wanting to know if anyone had any experience with interviewing for this or a similar position? Also, I want to know what the position entails (like a typical working day). I am unable to determine if this position is office based or a work from home position. I would really love to work from home with my busy school schedule but am excited either way. Any information you have on the company, salary, job description, especially interview preparation would be GREATLY APPRECIATED!!!

Thank You!!!

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I have no idea what this is. Don't you have a job description? Is this a case management job? What's the population?

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Specializes in Critical Care, ED, Cath lab, CTPAC,Trauma.

The After Hours Care Advocate will assist with assessment and triage as well as outpatient and concurrent review while managing a broad range of diagnostic patient cases. http://careers.unitedhealthgroup.com/careers/data/jobs/behavioral/541921-after-hours-care-advocate

Primary Responsibilities:

  • Focus on outpatient services for psychiatric and chemical dependency patients
  • Making patient assessments and determining appropriate levels of care
  • Obtaining information from providers on outpatient requests for treatment
  • Determining if additional clinical treatment sessions are needed
  • Managing inpatient and outpatient mental health cases throughout the entire treatment plan
  • Administering benefits and reviewing treatment plans
  • Coordinating benefits and transitions between various areas of care
  • Identifying ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas

Requirements

Basic Requirements:

  • Independent Licensed Master's degree-level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling OR a Licensed Ph.D. Psychologist OR a RN with a minimum 2 years' experience in mental health (Clinical licensure must be current and unrestricted in the state of your residence)
  • Must have a minimum of 2 years' of demonstrated experience in a related mental health environment
  • MS Office proficiency (Word, Excel, Outlook, Internet)

Preferred Requirements:

  • Strong understanding of and experience with treatment planning
  • Must be able to work in a team focused work environment
  • Inpatient experience
  • Basic understanding of claims and billing
  • Previous experience in a telephonic and/or office based role

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Thank you for that. I was more trying to glean insight from someone working in the position. I do have the job description.

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