Quote from suzanne4
Not taking the sides of CGFNS, but do you know for a fact that your school sent in the transcripts and that CGFNS actually received them? The CES process usually takes only about two months or so on average. Many times it is issues with the originating school.
We didn't have any problem with the school. The real problem lies within the CES/CGFNS.
My wife applied via online. After receiving all the necessary documents, CES sent a letter to the school that they need the number of hours in Pharmacology. Initially, we were furious with our school on the notion that how can they missed supplying pertinent data on the form. When we reviewed the photocopy of the form we submitted, we found out that there was really no Pharmacology subject on the list. Now, my question with CES is how can the school predict other subjects that they need, if it was not asked for in the first place?
When we checked their downloadable form via the internet, the form has actually Pharmacology on it. Ergo, there is a discrepancy with their forms which they need to rectify. We actually raised this issue to one of their representatives but they just ignored it and reverted the blame to the school which is really not fair.
The other issue that we have is when CES sent the letter to our school, they used my wife's current name instead of using her name when she was attending the school. Obviously, the school's registrar didn't recognize the name and shelved the letter for nearly a month. You don't inform your school re: current name after you've left, do you? It was clear on the form that she filled out the name she used when she attended the school. How can they make such stupid mistake?
How can I recommend CES with this mess? On their website, you won't even see a section for complaints. When we asked them over the phone who can we speak to raise our concerns, we were re-directed to the voicemail of their quality control service. Try their email for their contact us category and God only knows when they will respond to you.