sarjasy.....first, don't automatically make your ONE post on an.com a right to automatically berate someone. We have respect and professionalism here with EVERYONE..
So, professionalism with other board member is required, but NOT with the patients were are charged with caring for, huh?
What if I told YOU off? How is it that it is OK to tell a patient off (who we are charged with caring for), but wrong to tell an an.com board member off?
the ed is a very dangerous place to work and so any kind of abuse is taken seriously by the nurses and management.
no doubt about it. as an ed nurse, your health and life can be on the line. true abuse should be taken seriously by nurses an management, just as you said. but explain to me exactly how that is the equivalent to a patient that doesn't want a procedure? last i checked, the right to refuse medical treatment is just that - a right. how does that constitute abuse by a patient. looking forward to your response.
And you are a nurse...why exactly? You actually seem proud of telling a patient off. You are probably one of those that also complain incessantly of getting no respect and wonder why. Maybe you should try putting as much effort into understanding your patients as you do finding cute little graphics to put in your posts.
well... maybe we should ask you the same question.... i dont like telling a patient off... there are like a thousand reasons why they are acting as such.. and thousand ways to deal with it. but believe me.. your rude comments pretty much gives out that you dont try to understand others' perspectives as well.... maybe try to take same of your own dose of advice.
nurses are humans. and although we shouldn't be running around telling patients off, it will happen at some point. like i stated in my last post, sarjasy, come back after school is done and you working as a floor nurse. i really am anxious to hear if your perspective is different.
nurses are humans. and although we shouldn't be running around telling patients off, it will happen at some point. like i stated in my last post, sarjasy, come back after school is done and you working as a floor nurse. i really am anxious to hear if your perspective is different.
i always love how this "experience" think is whipped out in a discussion. not downplaying per se, i just don't see how experience justifies telling someone off, especially a patient.
i will ask you too: in what profession, nursing or otherwise, is it considered professional or appropriate, to tell someone off?
i worked in information technology for 14 years. i've complained about end-users more times that i can possibly count, but never to their face - ever. and i have dealt with countless "dumb" end users. people that spill coffee on their keyboards and then complain that we don't have them a new one in 15 minutes. sales vp's that yell and scream in your face because email has been down for 30 minutes. ironically, when working in a hospital, i had nurses and many other health care providers yelling at me over a system outage after i had worked for 60+ hours straight (yes, straight, no sleep) trying to get the system up when the vp of it refused to buy me the hardware i needed to get the system back up! yet never did i tell anyone off over it. and that level of professionalism served me extremely well over the years. if there was ever an excuse to tell someone off, it was after working 60 straight hours.
when you are dealing with people in the hospital, who have trusted their lives and health to you, the demand for professional behavior is even higher.
I think it all depends on how the patient was "told off", which sounds aggressive and condescending. However, there is NOTHING unprofessional in telling a patient that their behavior is inappropriate and that they need to stop.
I always love how this "experience" think is whipped out in a discussion. Not downplaying per se, I just don't see how experience justifies telling someone off, especially a patient.
I will ask you too: in what profession, nursing or otherwise, is it considered professional or appropriate, to tell someone off?
I worked in information technology for 14 years. I've complained about end-users more times that I can possibly count, but never to their face - ever. And I have dealt with countless "dumb" end users. People that spill coffee on their keyboards and then complain that we don't have them a new one in 15 minutes. Sales VP's that yell and scream in your face because email has been down for 30 minutes. Ironically, when working in a hospital, I had nurses and many other health care providers yelling at me over a system outage after I had worked for 60+ hours straight (yes, straight, no sleep) trying to get the system up when the VP of IT refused to buy me the hardware I needed to get the system back up! Yet NEVER did I tell anyone off over it. And that level of professionalism served me extremely well over the years. If there was ever an excuse to tell someone off, it was after working 60 straight hours.
When you are dealing with people in the hospital, who have trusted their lives and health to you, the demand for professional behavior is even higher.
Yes, IT and nursing are the same thing, filled with the same emotion. I did not imply it was ok or appropriate, but that as nurses (who are human) it will happen. I whipped the experience card out in the other discussion too, because I do believe you will see things a little different after you hit the floor. Not saying you will find it appropriate to tell someone off, but you may get caught up in a moment where you are close or will in fact say something you didn't mean too.
I think michigangirl is exactly right
I think it all depends on how the patient was "told off", which sounds aggressive and condescending. However, there is NOTHING unprofessional in telling a patient that their behavior is inappropriate and that they need to stop.
Hey... I have to say (having 10+ years of experience in IT myself) that the two fields are amazingly similar. You wouldn't believe how upset people get when they can't use their computers or their applications. I mean it, they get really, really upset. You would think it was a matter of life and death!!!
. Not saying you will find it appropriate to tell someone off, but you may get caught up in a moment where you are close or will in fact say something you didn't mean too.
May very well happen. I would say that I am not objecting to the fact that the OP was frustrated by a patient. I can even understand (a little bit) actually saying something. What I found shocking was getting on a message board and bragging about it, only to have others post, not just agreeing with it, but, in effect, encouraging it.
Don't we as nurses also need an outlet... people do many things to relieve stress or just get things off their chest. This is a great forum to express your frustrations and have others reply with understanding, its a way to to know you are not alone in your feelings and that is normal. It is certainly more professional to destress on this thread than to let things fester and unleash in work place which is unprofessional.
well sarjasy- if you actually had this situation of having a pt be that abusive, and having wasted all the resources GIVEN to her that WERE REFUSED, again , I think you would sing a different tune.Oh and btw, I felt surprised that the op wasn't reprimanded as now in this day and age , the hospitals preach CUSTOMER SERVICE- which means the pts are allowed and encouraged to be as rude as possible. yep. Ms A in bed 3 wants her pillow fluffed- never mind that your other pt is in VT and you are calling a code- she wants it fluffed NOW- cause the hospital makes these silly promises. I am a nurse- here to save your azz- not kiss it.
Specializes in ED, ICU, MS/MT, PCU, CM, House Sup, Frontline mgr.
no doubt about it. as an ed nurse, your health and life can be on the line. true abuse should be taken seriously by nurses an management, just as you said. but explain to me exactly how that is the equivalent to a patient that doesn't want a procedure? last i checked, the right to refuse medical treatment is just that - a right. how does that constitute abuse by a patient. looking forward to your response.
re-read her post. she was not upset that the patient did not want the procedure. the patient was acting inappropriately while she was there and the entire time she was waiting to return to the floor. as a nurse it is required to set boundaries. btw, i worked in it for nearly a decade so i know both sides…
i have noticed that customers in it have much more respect for it people then i have seen patients and families do for nurses! their amount of disrespect can be abusive. it is not the same… you will find out soon enough.
:lol2:
sarjasy
21 Posts
So, professionalism with other board member is required, but NOT with the patients were are charged with caring for, huh?
What if I told YOU off? How is it that it is OK to tell a patient off (who we are charged with caring for), but wrong to tell an an.com board member off?