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Has TeamSTEPPS come to your hospital?

Nurses   (1,964 Views | 9 Replies)

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With a national rollout of TeamSTEPPS, and me just recently hearing about it (the North East is always late to the party), has anyone else experienced this at their hospital?

What did you think of it, any good ? Or just more nonsense?

For anyone who has no idea wth im talking about, its some government run program to improve communication and quality in healthcare with teambased initiatives

Im pretty sure its not new (or at least brand new)

But since its coming my hospitals way im curious

And heres one of the websites for it

http://teamstepps.ahrq.gov/about-2cl_3.htm

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bagladyrn is a RN and specializes in OB.

2 Followers; 2,286 Posts; 18,829 Profile Views

Lots of words about how to implement it but absolutely no information on what it actually is! Typical of most government reports.

I don't think we need any more people sitting in ivory towers (be they government or corporate) telling those of us who actually do the jobs how they should be done.

Show me a plan developed by actual front line workers and then maybe I'll give it more than lip service.

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29 Posts; 1,882 Profile Views

We had TeamStepps training at our hospital. I really didn't think there was anything cutting edge about it. Basically the same communication/hand-off skills that I learned as an EMT and during nursing school. I think the medical director had hopes that the medical staff would have more buy-in, but there was absolutely no follow through at our facility.

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roser13 has 17 years experience as a ASN, RN and specializes in Med/Surg, Ortho, ASC.

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I don't think that my organization could possibly absorb one more team-building, morale-boosting, communication-improving program. Our managers are already so overwhelmed with rounding, stoplights, LSS, columns & goals that it's hard to stay focused on day-to-day operations.

My morale sinks a little bit just to hear that there's yet another program out there making the rounds. Please, oh please, no!

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563 Posts; 9,231 Profile Views

Lots of words about how to implement it but absolutely no information on what it actually is! Typical of most government reports.

I don't think we need any more people sitting in ivory towers (be they government or corporate) telling those of us who actually do the jobs how they should be done.

Show me a plan developed by actual front line workers and then maybe I'll give it more than lip service.

I actually spent almost an hour reading through the website trying to figure out what the hell it actually consists of. ill be honest when I say im a believer in the data driven stuff like six sigma or lean. But this just looks like a ponzi scheme

The most consistent thing I read is "get more training, then train more people, and have them get more training"

And then this gem

(this was one of its "success" stories)

  • BCHCC has a stuffed penguin mascot/scout, "YaYa," that travels around the hospital, building situational awareness. He moves to a different location each week, carrying a sign that holds the name of a TeamSTEPPS tool or strategy. There is a weekly prize drawing for employees who complete a form listing (1) where they found YaYa, (2) what his message is, and (3) what the message means (how or where can it be used). There's a bit of excitement and mystery associated with YaYa and a bit of healthy competition in finding him. The explanation of YaYa's tools have been complete and detailed, showing either the staff learned well or are diligently looking in their Pocket Guides to refresh their memories.
  • Knowing that poor communication was a major cause of error and confusion in the hospital, another cartoon penguin character, "Didga U. Know," was created. His purpose is to alert staff about new policies or other important information. When Didga is posted at building entrances to give staff a heads-up, it is their responsibility to seek out the new information

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OCNRN63 is a RN and specializes in Oncology; medical specialty website.

5,978 Posts; 54,419 Profile Views

I don't think that my organization could possibly absorb one more team-building, morale-boosting, communication-improving program. Our managers are already so overwhelmed with rounding, stoplights, LSS, columns & goals that it's hard to stay focused on day-to-day operations.

My morale sinks a little bit just to hear that there's yet another program out there making the rounds. Please, oh please, no!

​You forget to mention Lean, Six Sigma, Studer, yada, yada, yada. ;)

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OCNRN63 is a RN and specializes in Oncology; medical specialty website.

5,978 Posts; 54,419 Profile Views

  • BCHCC has a stuffed penguin mascot/scout, "YaYa," that travels around the hospital, building situational awareness. He moves to a different location each week, carrying a sign that holds the name of a TeamSTEPPS tool or strategy. There is a weekly prize drawing for employees who complete a form listing (1) where they found YaYa, (2) what his message is, and (3) what the message means (how or where can it be used). There's a bit of excitement and mystery associated with YaYa and a bit of healthy competition in finding him. The explanation of YaYa's tools have been complete and detailed, showing either the staff learned well or are diligently looking in their Pocket Guides to refresh their memories.
  • Knowing that poor communication was a major cause of error and confusion in the hospital, another cartoon penguin character, "Didga U. Know," was created. His purpose is to alert staff about new policies or other important information.

​Good grief...stuffed animals are for children!

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Here.I.Stand has 16 years experience as a BSN, RN and specializes in SICU, trauma, neuro.

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We had training almost a year ago. It didn't involve a stuffed penguin, though--that made me vomit in my mouth!! :barf02:

I honestly don't remember much of it, except stressing the acronym "CUS." They showed this video of an RN (or RRT, can't remember) attempting to communicate something to an MD, who was listening w/ half an ear and charting something. The RN/RRT then said, "Doctor, I'm concerned. Yada yada, I'm uncomfortable. This is a safety issue." Then, like magic, the MD snapped to attention and thanked the RN/RRT for his concern.

They encouraged the MDs to attend training w/ the RNs and CNAs, and one or two did. But what I thought was funny was that they rolled it out in the ICUs-- MDs in the ICUs listen and communicate pretty well w/ us! I've heard horrendous things about the RN-MD communication on the floors.

I think we all chucked our pocket guides on our way out at the end of the day.

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Nienna Celebrindal has 12 years experience.

611 Posts; 7,323 Profile Views

I really didn't think there was anything cutting edge about it. Basically the same communication/hand-off skills that I learned as an EMT and during nursing school.

Yup, same old same old just repackaged.

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kbrn2002 has 25 years experience as a ADN, RN and specializes in Geriatrics, Dialysis.

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Good Lord, stuffed penguin mascots? Did I read that right??? Unless this is a children s hospital I am SO glad I don't work there.

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