Quote from germain
I'm training to become a volunteer omsbudsman/ resident advocate. I'm really exited about doing this, but wanted to know what the omsbudsman looked like from the point of view of the nurses and staff? We are trained to advocate for the wants of the resident and not to take no for an answer, but I can think of all sorts of situations where residents can ask for things which are very difficult. Are they looked at favorably by staff as another voice for the residents- or as a pain in the behind?
What is an Ombudsman?
An ombudsman is a specially trained and certified volunteer, who has been approved by the governor. He/she has been given authority under federal and state law to identify, investigate and resolve complaints made by, or on behalf of, long-term care facility residents. Ombudsmen respond to resident complaints and concerns ranging from lack of communication with staff to quality of care issues. It is the ombudsman?s job to protect the legal rights of residents, and assure that they receive appropriate treatment and quality care at the maximum extent possible.
Ombudsmen typically volunteer approximately 20 hours per month to protect residents' rights. Each year, they advocate for thousands of long-term care facility residents in Florida, and have won numerous awards for their tireless dedication and exemplary work with the elder community.
The program is comprised of 17 local councils, existing to serve residents in the most personal and effective way possible.
People of many personal and professional backgrounds lend their strengths to the program. We are continuously seeking conscientious individuals who want to make a difference.
I have been an ombusman for 8 years. It is my passion in life. I make a difference as a nurse but mostly as an ombudsman to so many resisdent in LTC.
Any questions feel free to email me.
Be an Ombudsman, one smile lasts a lifetime in your heart.
"To the world you might be one person, but to one person you might be the world."
Marti Ann Benenfeld, RN, FNC, ALA, LTC
The Long Term Care Ombudsman Council
North Miami Dade, FL
Nurse Consultant, Long Term Care
Assisted Living Administrator: Core Trained
Family Council Consultant
Research and Development nurse
Recognition Award 1998
Achievement Award 1998
Ombudsman of the Year: 2001
Ombudsman Chairwoman: 2003 - 2005
Governor's Golden Choice Award 2004
Award of Excellence 2004
Ombudsman 1997 to present
ADVICE FOR THE DAY:
Be nice to your kids. They will choose your nursing home one day!