Ok . . . she is a/o and confused at times, and says horrible things to the staff, and is out if control! The other day, I was nothing but nice to her. I took care of her every need, even when she rang the call bell every 5 minutes. I was getting tired of it, so I explained that by ringing for me so much she was taking away from other paitents care. and she replied with "Well, you don't take very good care of me. If I could get up out of this chair I could jump on you and KILL you!" I was quite hurt by this statement. That is not all that this particular resident does. She shouts at her roomate, and she goes out into the hall screaming at everyone that goes by, even at night when others are trying to sleep. When you tell her that others are trying to sleep, she only shouts louder. It was very embarassing tonight. At about 7:30 this evening she is scooting herself down the hall SCREAMING "AMANDA, AMANDA!!! You never take care of me! Your a mean mean person, I hate you, and I wish you didn't work here!" All the a/o residents know me by name, so they knew who she was yelling at, and families visisting who know me by name. She was making me sound like a very bad person. She does this to alot of the aides and nurses. WE are nothing but nice to her! Nothing will make her happy. Does anyone have any tips on how to handle residents like this? I am getting frusterated, and feel like I am not doing anything right for her, and I am getting sick of the verbal abuse. How do I make a person like this satisfied.
