Unit Clerks are Useless!

Nurses General Nursing

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Hello Everyone,

I am a Unit Clerk working in B.C., and I will be entering into the BsN program next year. I have just recently become a unit clerk, after an 8 month course through the local college. What I want to know is if the majority of nurses value their unit clerks? As I am only 20 years old, I've dealt with a lot of older RN's commenting on how young I am and that "Unit Clerks aren't supposed to be so young...". But by far, the worst comment I've heard was when an RN told me that it was a waste of time taking the Unit Clerk course, because anything we can do, can be done by a nurse, and that we are useless and replaceable!!! I do feel a definate heirarchy amongst the nurses and unit clerks here in my town. Some of the nurses just think we are there to do whatever they want. I work in ICU, and while the nurses sit around reading magazines or playing on the computer (when they don't have patients), they yell at me to "page staffing", "sort this chart out!", ect. I know what my duties as a unit clerk are and I am very meticulous and like to be busy, but when there are only 2 patients in the unit, and the Dr hasn't been in to write orders, there is only so much that I can do. If I sit down for one minute, I'm barked at and told to go fetch the nurses coffee. I don't feel that I use my knowledge like I could, I feel more like a maid than a unit clerk. I am posting this because I am hoping for feedback as to how unit clerks are treated or if they are valued in other hospitals.

Been in a lot of hospitals only one unit coordinator I can honestly say was a waste. She was friends with the charge nurse so between her socail chats and her many trips to the break room(30 minutes each) to discuss some personal subject with a fellow staff nurse. While she did this, the nurses did there own orders and labs.. ALL OTHER TIMES I do not know what I would do without our unit coodinaters wait a minute I work nights WE HAVE NONE :uhoh21: Oh how I miss them.

Specializes in LTC.

Most of the unit clerks I have worked with are invaluable. Life savers.:wink2: There are one or two that I have worked with that were not worth spit.:madface:

For the most part good unit clerks are needed to keep things running smoothly and are a very important part of the team.

Specializes in ED.

Ha! If I had asked the UC to "fetch some coffee" my orifice would have been on the ground after being forcefully kicked. If I see them sitting with nothing to do, I leave them alone. They work hard enough and if they get a break it is well deserved.

Specializes in SDU, Tele, Hospice, Radiology, Education.

I am a Cardiac Monior Tech so I deal with most of the UC's in the hospital and you know when you talk to them whether you will have a good or bad night! They are the hub of the unit! I dread hearing some of the clerks voices, but with the majority, I know my night will be great (i.e. organized!)!

Specializes in Emergency & Trauma/Adult ICU.
The place you are working is unique. I have never asked a UC to fetch me coffee and the unit clerk can make the difference between you have a good day or a bad day. In fact, the UC's can make the difference between whether you have a good unit or a bad unit. They are much appreciated. You might want to look into transferring.

SharonH probably said it best ... the unit you're working on seems *unique* :rolleyes: as an ICU with frequently empty beds and staffed with a *unique* group of nurses who feel it's their domain to put in orders, etc.

If things don't improve, I can guarantee there's another unit somewhere who will value your positive attitude. Good luck to you! :)

Specializes in Critical care/coronary care.

A unit clerk is worth her/his weight in gold! When in charge sometimes and I answer the phone (big mistake), many a time I will say, I'm only the charge nurse, let me get the ward clerk!

OMG I can't believe anybody would say that! This is my third day as a Unit Secretary and I have come to one conclusion... You can be short a nurse, or short a CNA or PCT, but you are up a creek if you don't have your Unit Secretary... First off, the nurses are too busy to do the things that the US does so even if they know how to do that job, whats the value in that? US's work VERY HARD at least on my floor, it is nonstop.. annnnndddd they DO NOT GET PAID ENOUGH.

Specializes in 5 yrs OR, ASU Pre-Op 2 yr. ER.
You can be short a nurse, or short a CNA or PCT, but you are up a creek if you don't have your Unit Secretary

I disagree. Being short a nurse or CNA would be a problem.

Specializes in 5 yrs OR, ASU Pre-Op 2 yr. ER.

I agree that a US is worth their weight in gold, and that the comments those nurses made were out of line. Especially the coffee-fetching. Next time i was "told" by one of the nurses to get them a cup of coffee, i would give them directions to the pot and the coffee.

Specializes in Infusion, Oncology, Home Care, Med/Surg.

We have a lot of respect for all our unit clerks! When we have one, it means our day will be organized, all pt appointments scheduled, orders filed, consults called, all floor issues such as broken equipment and leaking sinks addressed. Plus our UC also answer call lights (when we are too busy and short staffed) and then page us to let us know what our patient is calling for. Thank God for Unit Secretaries :bowingpur :bowingpur :bowingpur :bow: :bow: :bow:

You should transfer somewhere where you'll be respected.

Specializes in LTC, Community.

I am a unit clerk... and in our last round of students we did have a student nurse who made the same type of comments.. that we are useless and why would we ever wanna be a clerk... she was quickly corrected and instructed to not talk to a staff member in this way...

Our nurses have always stated how invaluable we are... they have on multiple occasions stated they would work one RN/RPN short but never without a clerk...

we hardly ever have an empty bed and sitting down for mini breaks are few...our unit is just tooo busy... and i have never ever had one nurse EVER ask me to get her a coffee... (altho we do Timmy's coffee runs daily)..

This experience i have definately been told will help assist in nursing school... everybody in healthcare is a vital member of a big team...

I suggest you look on another unit...

Coffee,a sandwich-whatever she needs.A good unit clerk is invaluable in acute care.The not-so -good don't seem to last very long in my experince.I would think the knowledge you'll gain would be invaluable-you'll put alot of it to good use as an rn....Unit clerks here enter orders,take off orders,order labs,etc..

I agree!! And have done so! I have worked with some outstanding unit clerks, and they are worth gold!!

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