Unit Clerks are Useless!

Nurses General Nursing

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Hello Everyone,

I am a Unit Clerk working in B.C., and I will be entering into the BsN program next year. I have just recently become a unit clerk, after an 8 month course through the local college. What I want to know is if the majority of nurses value their unit clerks? As I am only 20 years old, I've dealt with a lot of older RN's commenting on how young I am and that "Unit Clerks aren't supposed to be so young...". But by far, the worst comment I've heard was when an RN told me that it was a waste of time taking the Unit Clerk course, because anything we can do, can be done by a nurse, and that we are useless and replaceable!!! I do feel a definate heirarchy amongst the nurses and unit clerks here in my town. Some of the nurses just think we are there to do whatever they want. I work in ICU, and while the nurses sit around reading magazines or playing on the computer (when they don't have patients), they yell at me to "page staffing", "sort this chart out!", ect. I know what my duties as a unit clerk are and I am very meticulous and like to be busy, but when there are only 2 patients in the unit, and the Dr hasn't been in to write orders, there is only so much that I can do. If I sit down for one minute, I'm barked at and told to go fetch the nurses coffee. I don't feel that I use my knowledge like I could, I feel more like a maid than a unit clerk. I am posting this because I am hoping for feedback as to how unit clerks are treated or if they are valued in other hospitals.

Specializes in OB, M/S, HH, Medical Imaging RN.
A unit clerk is worth her/his weight in gold! When in charge sometimes and I answer the phone (big mistake), many a time I will say, I'm only the charge nurse, let me get the ward clerk!

:groupwelcome: :yeahthat: :yeahthat: :yeahthat:

Specializes in Peds Cardiology,Peds Neuro,Pedi ER,PICU, IV Jedi.

jenni h...

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see?? there are people who appreciate the work that unit clerks do!! it just sucks that it's here and not at the ops workplace!!

have a good night!!

Specializes in Psych.
Jenni H

I hate you are having such a tough time at your job. People write dissertations about how and why people treat others poorly.Others give lots of advice about how to manage people who do not treat others well. I will do neither.

I just want you to know how valuable this experience will be for you as you become a nurse. I hope you learn to respect each person for their own contribution to the workplace. Your experience as a unit clerk will give you some background in transcribing orders, reading doctor's orders, recognizing medication names, etc. All will be a good background for you as you begin your nursing education. So don't let others spoil that experience.

All I can tell you is that my butt has been saved more than once by a unit clerk.

The nurse who told you she does not need a unit clerk probably thinks she doesn't need the doctor either.

Best of luck with your job. If people continue to treat you poorly you may want to look elsewhere. You do not need to be treated this way.

Hear hear!:wink2: Or is it here here! Whatever. It is just as you said M/V Garden. It is good experience and a unit clerk is a valuable member of the healthcare team. I just don't get people who treat others as their underlings. Unfortunately, in my experience, it is those very same people (who don't know how to treat others w/basic respect), that have the ear of management. I just don't get it.:rolleyes:

Specializes in cardiac med-surg.

we have an amazing wc who is twelve steps ahead of anyone. so organized, spoils us, great sense of humour, knows everything and where everything is, used to make am coffee until she gave coffee up boohoohoo member of the team- no way- she is the queen

Specializes in ortho/neuro/general surgery.

I highly value unit clerks! Our facility has *1* from 11p-7a for ALL the floors including ICU, and then ER has it's own. I worked 11p-7a for 2 years, and learned to put in my own stat orders, put a chart together, etc., because one UC can only be on one floor at once, and if there was a stat c-section or stat orders in ICU, that's where the clerk needed to be. Now that I work 7p-7a I get 4 hours with a ward clerk, and BOY is it nice. A few months ago we had a patient go bad right at the end of our shift on the ortho/neuro unit:uhoh21: , and orders were flying, and changing, and I about hugged the day shift unit clerk because she was keeping up like nobody's business. That particular unit clerk has helped me out several times like that.

So, NO, unit clerks are NOT useless by any means! (And I have never asked one to get me coffee, although there is one of the night UC's that will make it when she comes by the units if she sees us yawning/drooping:wink2: )

Specializes in Med/Surg, Ortho.

I totally agree, unit clerks are worth solid gold to me. They do (at least ours does) so many things that help us out. They do leg work for us they dont have to, retrieve blood from the blood bank,, pharm runs, field phones,, OMG

Specializes in ortho/neuro/general surgery.
Wow....if it weren't for our clerks this place would fall apart!!!! Yes, whatever they do we can do just as well, but with them here it frees us up to do our jobs without having to worry about the desk stuff.

Actually, I don't know that I can do everything a ward clerk does. The computer system for entering orders is so complicated sometimes, and these ward clerks sail their way around it so quick it blows my hat off.

Specializes in Med/Surg.

I was a HUC for about 4 years. I remember one nursing student telling me one night that I was only a "stupid unit secretary..what did I know anyways"...well let me tell you what...she made a mistake saying that to me...she was overheard by one of the RNs on the floor who turned quickly on her heals and as politely as she could with steam coming out of her ears...told her..."you need to be nice to the unit clerk and CNAs. They will make you or break you. They will make your shift heaven or hell. You know what...she was right....*wink* I have been both a HUC and a CNA for many years...if a nurse was rude to me or ticked me off...I would not do any of the extra little things that I usually did. It was the nurses responsibility to make sure she did not have any stat orders or that her orders were processed by pharmacy..it was not the HUCs job...but I would make it my job when I knew they were all busy...it was the nurses job to make sure the call lights were answered....I would answer them when I was not too busy and the nurses were....when I was a CNA I was only responsible for giving half of their pts baths...I would do all of them if I knew the nurse was busy and she would help me....heck there were nights when I was the HUC that I would go to the restroom and the nurses would be pushing written orders under the door saying please can you get me this ASAP or they would be banging on the door...DR so and so is on the phone I can't help him I told him you would help him in a second....I loved my job though...

Now that I am a new nurse...I respect my clerk and CNA..I know how hard their jobs are and I don't even want to find out what my job will be like without either of them.

I did not read many of the posts, but I respect the unit clerks. One of them I became friends with. (when i was a nurse extern i worked on many units) One I dont like....... but i dont look down upon her in anyway. I know, sadly though, that not everyone feels the way I do.

And im sure it was said, that a unit clerk can make or break an RNs day. And your day is rough enough. Give the unit clerk a break, and they may do the same for you..... why is that so freakin hard to do!?!?

Specializes in ER, Teaching, HH, CM, QC, OB, LTC.

As part of our nurse leadership class the students had 2 'clinical' days with our hospital HUC!!

They learned from both sides how valuable the HUCs are!

They make or break the shift!

OMG, I would die without my unit clerk, If you worked where I work you would be valued not treated this way. I think you work at the wrong hospital. If I had to put all my own orders in and do all the stuff you people do I wouldn't have time to take care of my 5-9 patients that I have daily. Shame on nurses who say you are useless:nono:

Runningcirclesaround. P.S please copy the chart for me so I can send the patient out. I don't have time to do it and get the patient ready to.:kiss

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