I hope this is the forum that will be seen by the most nurses in general, and especially nurses who work with diabetics and diabetic educators.
The name of the company is Armed for Life.com
I bought what LOOKED like really nice programs for my Palm pilot and my desk top (separate programs). The demo wasn't much of a muchly, it just showed some pages and forms and said buy the program! It looked good, so I bought it.
The price I paid was more than the price on the developer's website, the registration number did not come within the promised amount of time, and the program just totally did not live up to expectations. The info would post from palm to desktop but not the other way around. And if I entered it in the desktop (which is SO much easier than on that little palm!) not only did it not sync with the palm, but the new entry would disappear! Report function was completely unreadable..... I could go on and on... So I requested a refund. Here is the email that I received!!! I'll put the "customer service" answers in bold.
On 14 May 2003 at 21:54, firstname.lastname@example.org
In response to your email:
" I downloaded the Diabetes NOW and Diabetes NOW desktop
programs, and then purchased them online....... The demo version was not sufficient to give a good demo, in my opinion. The capabilities that are advertised don't work as well as stated."
If the demo did not give You a sufficient opinion about the program, You should not have purchased it. Developers put out demos so people can make informed decisions, after that it is up to the user to make up their own mind. After all this is not Wal-Mart.
" I purchased them using the Palm website, and when I visited your website, I found that I there is a bundled price for the two programs, but I was charged $10.95 for one and $14.95 for the other."
Yes, you are correct. That is the cost of doing business on other sites. It is not my fault you did not find this on my site first.
Anyway I think the real issue here is the cost difference between the two websites, after all that is the first subject in your email.
If you did not like Windows after you installed it, do think Microsoft
would give you a refund? It is sad that people are always trying to get something for nothing, but they never do. Things like this result in higher prices for everyone.
Let me repeat for emphasis: "It is sad that people are always trying to get something for nothing, but they never do. Things like this result in higher prices for everyone"
I also think that it was particularly heinous that this person would make personal insults and libelous remarks -- basically accusing me of something akin to shoplifting! -- but not sign the email.
Anyway, my hope is that NOBODY ever buys anything from this company. I can't say that I know that all their products are this bad, but I have to assume so.