ER dropping the ball?

Nurses General Nursing

Published

Well, once again I've been sent a patient that is just a complete mess and I have no idea what is going on with him. This seems to happen more than a lot lately.

This patient came in because his wife found him on the floor and when he came to he was confused and weak. He had chest pain in the ambulance that was relieved by nitro.

When he got to the ER they did a lumbar puncture, EKG, CT of chest, abd, and head that were all negative except the LP. They were unable to get that because of bone spurs apparently. His vitals were stable, but white count was 23.9 and he had some respiratory acidosis. The man wears oxygen at home due to copd and smoking 3 ppd. He has sleep apnea but will not wear a cpap, so they sent him up on 2L. I ended up having to get him a mask due to him breathing through his mouth and being knocked out cold from morphine he got in the ER.

So anyways, I talk to the wife and she says he has been throwing up every morning and sometimes through out the day for 9 months, also having malaise, fevers, urinary retention, and just not feeling well. Apparently he had been confused more over the last three days. Turns out he had a pretty significant cardiac history with stents and was a recovered alcoholic. There was no mention of this by the ER nurse.

I soike to the MD and she said he was over sedated from meds he takes at home and possibly had gastroenteritis. She said she was going to order a repeat LP for the am.

First of all, I was only told that he came in confused for 3 days and had an elevated white count and unsuccessful LP. The nurse said he had no other tests done, did not mention any of his history other than HTN and COPD, and didn't say anything about fevers or vomiting. Second, he had been in the ED for 12 hours and didn't even have his EMS stick replaced, had no temperatures recorded except right before coming to the floor, and hadn't been given any fluids, just 1 dose of vanc and ceftin.

Im very confused as to how they can get away with not recording vitals. I figured she had only given me his last set because he just got there. She could've given me a range if he'd been there an entire shift already!

I had to call that nurse back when I got the patient to ask why there were orders for fluid boluses and to get the results of tests that she said he had never had. She denied he ever had a fever or that there were orders for a bolus when she had him. She was very rude and acted as if I was overreacting, but the Dr told me the patient needed to be in ICU. There were just no beds. Then the nurse finally said she thought he had meningitis and to just wear a mask. Ugh!

Also, in the doctors h/p it said nothing about any of his symptoms except for chest pain and elevated white count. I'm so confused and probably too exhausted to be thinking about this right now. All I know is this patient is sick and would be better off going somewhere else if the ER doesn't even have a clue what's wrong with him after he's been there for that long.

No, they really DID send the dead patient. I called the ER to ask why, and I was told because of it looking bad for the hospital statistics to have too many patients die in ER. I understood the explanation, but it was still rotten to do that to me. (I worked hematology/oncology plus "overflow," so they could send us pretty much anything, and they did.) Guess they felt I was used to dealing with death.....

And I am not trashing ER. I floated there on more than one occasion, they are busy and have to deal with fun things (lie my personal favorite) the guy who had a rash since November (it was now August) and wanted seen in ER. What makes it an EMERGENCY now???? Could it be you wanted o sit in air conditioning???? Go to the end of the line, sir....

I understand our jobs are different and certainly respect the differences. If any other floor is busy then the ER is crazy as well. But the lack of basic care such as vitals ( when the other is in triage) and giving stat fluids to an unstable pt when it is ordered to be given in the ER is unacceptable ! Same as if I didn't give it elsewhere. I think most of us realize the ER can't do it all, you are the triage. The only thing I ask is please let me know what you haven't done (because it's crazy down there) and give me the pertinent facts as to why the patient is here. I can read history myself and ER is not there to cover the whole history. I do need to know if the pt has HIV, TB, ...I agree, we shouldn't trash each other. We are all in the same career and many of us have been on many different floors. So thank you to the ER for all you do, we all need to understand each other is busy in different ways.

Get a grip! I have been an R.N. for twenty years. I have worked MED SURG, E.R. I.C.U., O.R., PACU., HYPERBARICS They all are hard in different ways. Respect one another and stop putting on a another down! Everyone drops the ball. E.R. is there to stabilize and determine what the best ave. Is for treatment they don't fix them!

Specializes in Cardiac surgery, Adult ED, HEDIS.

I totally agree, in the ER, you don't have to start another line if the pt has a working line. You are expecting to much from the ED. We don't have time to give you a long & involved report, we may have had that pt for a brief time no matter how long they had been in the ED. I don't particularly care if he has had a BM unless he came in with Primary diagnosis of constipation. You really need to get some prospective. Also it wouldn't hurt you to come and orient a week in the ER & learn what is important & what in not,& what order you should do something as you juggle your multiple pt's & needs. As of today NO care tech on my unit, so I am doing it all by myself. Please get a grip!

Specializes in Cardiac surgery, Adult ED, HEDIS.

Yes you are so right. I wish more nurses on the floor understood this. I for one have taken on pt's that have been in our waiting area for hours without VS. You take them & go from there.

This is not an ED vs Inpatient unit problem. The problem is STAFFING and that is due to administration/money. Most nurses in the hospital are working the hardest they can ED and inpatient, but there is only so much a nurse can do at once. Everyone is running around doing everything they can, and if there was an appropriate nurse staffing cushion, this would not be an issue. Hell, there are nurses out there praying for jobs, but they're not hired. Put the blame where it lies; not the ED, not the inpatient units, but on the money-saving staffing initiatives by administration due to the American healthcare system. Nurses need to stop blaming other nurses and look at the root of the problem.[/quote']

AMEN!!!!

Wow this is becoming a heated debate. But I'm a Tele nurse in a crazy city hospital and I've shadowed down in my Ed while in school and I'll admit it's crazy down there. Sometimes the Ed does drop the ball but it's usually nothing crazy that affects the patient and I try to be understanding of that environment. Once in awhile I don't even get reported (technically they don't have to in my hospital, the pt is just sent up and I have a surprise admission) or they are on some form of isolation that I didn't know about until I had already come in contact with my pt, or they're on 1:1 pt watch and the pt is sent up alone.

But we all need to work together (every dept) to do what's best for the pt and like others have stated... Stop tearing each other down. If the staff is just lazy that's one thing but if the problem is truly out of the nurses' hands let's stop all the blaming.

The hospital where I work has had similar frustrating stories. We have established a trial program. When a patient is to be admitted from ED the unit Charge RN goes to the ED and actually looks at the patient, information and has a hand off with ED RN. If the patient is not appropriate for our unit, intervention is done at that time. The trial has been ongoing for one month. So far we have averted inappropriate admissions to our unit. patients admitted to our unit appreciate the extra time we took to meet and greet in ED.

I hate department and shift war threads.

Incompetent or lazy nurses work in all different areas of the hospital. Everyone is overworked and understaffed. We're all busting our butts to provide the best care while having more and more expectations/requirements added to our workload. I agree we all work better as a team when a little forgiveness for small errors/mistakes is given, and we actually acknowledge that each department is doing their best. Every area has their own skill set and goals, along with their unique struggles.

I would say I've seen a nurse from just about every department "drop the ball" before. Heck, I've dropped the ball myself. ED gets the bad rep because they are the initial triage point, and most patients who are admitted come from the ED. Unless it's truly critical or particularly offensive (it rarely is) then I don't make a fuss.

Well said. We've all had days where we might have made our particular shift or department look like we are dumping on the next one. It happens. As long as it is not a daily occurrence, I really tried to give other departments the benefit of the doubt that they are peddling just as fast as I am, sometimes to not the best result.

Specializes in ICU.
ER one night sent me a DEAD patient because they didn't want it on their record as "died in ER" (bad for statistics.) (The transporter told me the patient was dead before leaving ER.) So TRY to do an admission assessment/H&P on a DECEASED patient! But has to be done for the record. Talk about WASTE OF MY TIME!!!!!

I have also received a mottled blue to the waist pulseless patient (the ER said he has PVD)

and the previously mentioned brain dead pt. who was

neverscanned. Both were young adults.

Dont blame the receiving staff venting here about horrificmistakes. It is not our fault that your management does not provide an adequate training and a safe nurse patient ratio to do

your job.

It has gotten to the point that our intensivists move patients to ICU immediately to avoid dealing with

the attitudes, the lack of attention to detail, the pushback (I dont do admission orders!) and people who haven't got a clue.

Specializes in Medsurg/ICU, Mental Health, Home Health.

MedSurg/ICU nurse here. (okay, not in acute care anymore but my heart is still there).

When I found out I was getting an admission, as soon as I could, I looked up the patient - read a recent H&P if possible, wrote down all of the lab results and meds given, that sort of thing. And I have honed my assessment skills.

So when I would get report from the ED all I needed to know was the stuff NOT in the computer. Is this patient a jerk, have a crazy daughter who is hovering, that kind of thing.

I've got labs, vitals, and history. I'll do the assessment. If throughout my research I find something off (like when I was a MedSurg nurse and saw a positive troponin in a patient complaining of left shoulder pain - I'll probably ask why this patient is coming to me), I'm going to ask you about it. Otherwise, just let me know when the patient is coming. I know you have tons of crap to do and have no clue what's coming to you next.

In the ICU, I did a bath as I did the initial assessment (vitals willing) so I don't care if the patient's a mess. Just warn me that the daughter's cousin's best friend is a lawyer who's best friends with Joe Biden or if the patient speaks only Cantonese or is a kangaroo. Whatever I can't get from the computer.

But that time the ED sent us a corpse (yes it happened and no I don't really remember WHAT was going on, it was a long time ago) that was a bit different. But no different than if the nurse I was following on the floor left me with a corpse, really. I've gotten a LOT more pissed off at nurses working with the same resources I have because I KNOW what is going on with them and I have to follow them again and again.

So I think there are ED nurses who drop the ball but there are ICU nurses who drop the ball and MedSurg nurses who drop the ball, so on and so forth and everyone have a great day....

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