This is kind of long, but somewhat-kinda entertaining.
I start my first quarter of nursing school on Monday. The last thing I needed to check off my list of school to-do's was to buy scrubs from the school bookstore. I am required to buy two sets from my school's bookstore per the program's instructions and nowhere else (they are sent to the school with the nursing student patches already on them).
Now, I have spent a few years working retail/customer service and have done a damn good job of it, so I get really offended when I'm the customer who is treated like crap from those in similar positions.
I enter the bookstore. I ask a lady where the scrubs were, which she showed me. The tops and pants are each individually wrapped. I look to my left and see just a few tops and pants hanging labeled as "samples." I quickly gathered that "Oh, they have samples here, this obviously means that I try these on to find my size." However, I wanted to see if they had some sort of fitting room or what have you, so I find a guy and ask about trying them on. He says, "Oh, you can't try those on. You can only hold them up to your body to see if they fit."
...okay. I get closer to the sample scrubs and quickly realize that that doesn't make much sense as they're dirty and appeared to have been tried on by God knows how many people. There is makeup all over the v-neck necklines. This kind off grosses me out and seems unsanitary to me (they could at least clean them regularly). I then ask a different guy, "Do you guys have some sort of sizing chart related to these scrubs I can look at?" He says, "Ummm...I don't think - well, I don't know. Let me ask."
He goes to ask who I recognized by her voice to be the lady that first showed me where the scrubs were. All of a sudden, I hear her from accross the store in the snottiest tone, "Um, that's why they're ON THE RACK." I hear her walk with him to find me. It is getting closer to closing time for them (2 PM on Saturdays) and I'm getting frustrated because I could have been over and done with the situation by now if things were handled better...
Her: They're on the rack, right in front of you.
Me: I know where they are. What I asked was if there was some sort of sizing chart.
Her: *laughs slightly* Uh, again, they're on the rack...we don't have a sizing chart.
Me: Well the first guy I talked to said I couldn't try them on, that I could only hold them up to me.
Her: *calls loudly to the guy somewhere in the store so he could hear* Did you hear that? She can try them on, either over her clothes or in the restroom so long as we hold her wallet. *looks back to me, talking in a snotty tone again* Except, we're closed. In fact, it's a little after closing, and we would all like to go home now, you know.
Then, the lady, both guys that helped me and another guy all looked at me together CHUCKLING before they just walk away from me. Like I have two ******* heads and am completely incompetent with no active brain waves. It just wasn't appropriate. It should not take an act of congress to find the right size scrubs!!! This is how they treat students? I'm new to this school. Nothing says "Welcome!" than this behavior. I just left empty handed. It was a wasted trip anyway. From just eyeballing it, it seems like the only size that will fit me is an extra small. Even the small appears huge. But of course, they don't have those sizes in and they have them on order...
I felt embarassed and humiliated. No customer should ever feel that way.
I'm really crossing my fingers and hoping that this is not a bad omen/a reflection if what is to come of my nursing program...
