on a day when i was feeling particularly raw and beaten down, i read a post that i really needed to read. i've just posted the following in another thread, but it occurs to me that this might be a better way to find the poster and the post i'm looking for. someone wrote on here once (and i wish i'd cut it and pasted it to my journal then because i cannot find it again) that people who are cool, calm and organized are often seen by families as being cold and lacking in compassion. they're happier with the "rainbows and cuddly bunnies" nurse who is clueless and disorganized because they see her as having more compassion and therefore being the better nurse. people say they want the truth, that they want a nurse who can be honest, direct and straightforward. they don't really want that at all; they can't handle it. they want someone to be nice and make them feel better. there was more, and it was more eloquently stated. if you wrote that post or if you know who did and can point me in that direction, please do. i read that post exactly when i needed to read that, and i've regretted ever since that i didn't tell that poster thank you.