Our school has about 1000 kids and 60 staff. I see about 50-60 kids/day. It's just me in the clinic. The old receptionist was wonderful in helping me out, and further back up was a call away, but now it's changed. The new one is nice but not helpful. She was medication trained but has yet to step into the clinic to look around, never mind do anything. She's too busy redecorating the office (seriously) and yes I know I'm being mean but it's the truth! And yes, I've asked her many times.. I'm hesitant to say anything because the principal hand-picked her and loves her. I'm looking for a better way (if there is one...) to take control of the clinic when I've got all chairs full and others waiting in the outside chairs. Obviously, I triage them, but I'm wondering....the ones that are chatting and seem fine don't really need to be there, but I have to take the time to check them before they go back. The diabetic kids and the obviously sick kids naturally get first priority, but the others end up waiting around because of it (and having a grand time chatting, goofing around, etc). It's starting to really annoy me... Is there another way I can manage this? Do you let the kids talk while they're waiting, or do you make them be quiet? I put away the coloring books and crayons (I keep them in my desk) because I swear the younger ones just came up to color. ( I have a basket of books they can look at while they wait.) Or is this just a typical clinic and I just need a vacation???
Thanks for your thoughts,