Where's my thank-you card? - page 2

I feel a little silly writing this, but I want to hear from other nurses and maybe you can shed some light on this. Ok..I feel a little stupid but here goes...I work in a small hospital as a labor... Read More

  1. by   Sylv
    Quote from SierraN
    I don't know what you mean.
    You just described it yourself, it's the way she comes across, with the patients anyway, her personality.
  2. by   vampiregirl
    Quote from Jessica 392
    Former gift receiver here...
    I think sometimes what it comes down to is a "customer service" thing. This patient's mother got to know me and we made this personal connection. While your co-worker may be a competent nurse (I don' know, is she?), perhaps she spends time "eliciting" these gifts by engaging in chit chat with her patients, rather than focussing on needs that aren't as easy for a patient to appreciate (performing assessments, encouraging ambulation, monitoring electrolytes, behind the scenes stuff).
    Great observation, and not just in the case of nurses, but nursing students, CNAs, and any other clinical or caregiver position. I've actually seen co-workers hand out customer service surveys and state "my name is so and so". These are typically the same co-workers who spend time telling the people we serve about their personal lives and giving medical advice (that isn't always appropriate). I tend to focus more on the professional aspects of my job. Yes, communicating with the person you are taking care of is essential, but their are plenty of neutral subjects to chat about. While I'm not the "favorite", I know that I've provided the best care possible.
    Last edit by vampiregirl on Nov 26, '06
  3. by   RNfromMN
    Customer comment cards? Puke!It would make me cringe when co-workers of mine did that at a hotel we worked at...I can't imagine seeing it in a healthcare setting
  4. by   augigi
    If you are working for gratitude, you'll be disappointed every time. Just concentrate on doing the best you can for your patients, and be pleasantly surprised if and when you get thanks. I'd rather know I was a good nurse than get cards.
  5. by   vampiregirl
    Quote from Jessica 392
    Customer comment cards? Puke!It would make me cringe when co-workers of mine did that at a hotel we worked at...I can't imagine seeing it in a healthcare setting
    My sentiments exactly
  6. by   PANurseRN1
    Quote from SierraN
    yeah, she's been there a long time...I think she helped pour the cement when they were building the hospital. She is always calling everyone "baby" and she's always telling all her patient how she's had 5 children and how she knows what they're going through..and that her children are in their 20's and 30's..then everyone exclaims how young she looks..(which she does). She talks with this sing-songy type voice and she's usually upbeat. On the Flip-side - she's one of the most disliked nurses on our unit because she's
    1. always calling out sick so we end up working her shifts
    2. Finds ways to "disapear" in a patient's room when it's slamming on the unit
    3. Constantly talking/bragging about herself
    4. usually charges and when making assignments, gives the crap assignments to others
    You lost major credibility when you started with the snarky comments about her. Sounds more like a case of the green-eyed monster than genuinely wanting to know what you might be doing wrong.
  7. by   PANurseRN1
    Quote from SierraN
    Well, I think you may be right. She's worked there longer than anyone and she is always saying things like.."I helped her with her 1st baby and blah-de-blah." Also, I'm not from the South...I'm former military (started out as a dependent (army brat), then went active duty, than got out and married active duty, then divorced and finally a civilian for the first time). It's hard when you don't go to their church...know so-and-so who went to high school with such and such and like to fry everything but the toothpaste your brush your teeth with. (Not that there's ANYTHING wrong with fried pickles, Twinkies, Snickers..hehheh)
    Wow...that was downright nasty, and I'm not even a Southerner.
  8. by   EmerNurse
    At one place I worked, we had a very personable nurse - loved everyone - and talked to everyone - for hours! He got more written kudos from patients and families, they all adored him.

    They didn't see that while he was talking, he was NOT doing an assessment, passing meds, placing a foley, etc. Used to drive us bananas!!!

    Of course, management was thrilled by how much he was loved - nevermind that the nursing getting report from him on next shift usually had 2 hours of "clean up" for things he didn't get done before he/she could even do their work!

    If the "customer" is happy.....
  9. by   Sylv
    Quote from EmerNurse
    At one place I worked, we had a very personable nurse - loved everyone - and talked to everyone - for hours! He got more written kudos from patients and families, they all adored him.

    They didn't see that while he was talking, he was NOT doing an assessment, passing meds, placing a foley, etc. Used to drive us bananas!!!

    Of course, management was thrilled by how much he was loved - nevermind that the nursing getting report from him on next shift usually had 2 hours of "clean up" for things he didn't get done before he/she could even do their work!

    If the "customer" is happy.....
    There you have it!
  10. by   barbyann
    About five years ago I had the same feelings as you. There was a nurse on our unit who would get letters sent to admin about how wonderful she was. She was an OK nurse, no better or worse than me. I couldn't understand how she was getting all this praise and I got not even a handshake. Then I found out the truth!

    She asked her patients to write letters to her bosses! Yes, she told the patients that it would help her get a raise at year end if they had lots of letters in her personnel file. I heard her do this and asked other nurses if they knew she was doing this and they were aware of it.

    I felt oddly better knowing the reason for all her letters. I would NEVER stoop so low as to beg for manufactured praise, but I am OK with the fact she did. Don't take the "gifts" at face value, there might be a story similar to mine behind all those treats. She might be telling pts. that no one ever comes back to see her after they deliver, hoping to guilt them into it. Sound possible?
  11. by   Sylv
    Quote from barbyann
    About five years ago I had the same feelings as you. There was a nurse on our unit who would get letters sent to admin about how wonderful she was. She was an OK nurse, no better or worse than me. I couldn't understand how she was getting all this praise and I got not even a handshake. Then I found out the truth!

    She asked her patients to write letters to her bosses! Yes, she told the patients that it would help her get a raise at year end if they had lots of letters in her personnel file. I heard her do this and asked other nurses if they knew she was doing this and they were aware of it.

    I felt oddly better knowing the reason for all her letters. I would NEVER stoop so low as to beg for manufactured praise, but I am OK with the fact she did. Don't take the "gifts" at face value, there might be a story similar to mine behind all those treats. She might be telling pts. that no one ever comes back to see her after they deliver, hoping to guilt them into it. Sound possible?

    I think some people do that. I wouldn't stoop so low myself either.

    At one hospital I worked, this one nurse had all these letters too, another nurse said it sounded suspicious and that he was probably writing them himself. Could be, who knows. :roll
  12. by   tryingtomakeit
    Not trying to hijack the thread or anything, BUT, do any of you ever get a bit of a sour taste in your mouth when you help a patient labor for hours, hold their hand, coach them, bring them ice chips, blankets, or what ever else they request - all the while monitoring them and trying to make them, as well as their 150000 family members who are in and out the locked doors all night when you have to buzz them in and are alone with other patients, feel special, and when it is all over and that beautiful, long awaited baby is out, they look at the Dr. and say, "May I take your picture with the baby? I couldn't have made it through this without you!!!!" while you are being ignored?!! (Is that the longest run-on sentence you've ever read, or what? LOL)
  13. by   Jolie
    Quote from barbyann

    She asked her patients to write letters to her bosses! Yes, she told the patients that it would help her get a raise at year end if they had lots of letters in her personnel file. I heard her do this and asked other nurses if they knew she was doing this and they were aware of it.

    I felt oddly better knowing the reason for all her letters. I would NEVER stoop so low as to beg for manufactured praise, but I am OK with the fact she did. Don't take the "gifts" at face value, there might be a story similar to mine behind all those treats. She might be telling pts. that no one ever comes back to see her after they deliver, hoping to guilt them into it. Sound possible?
    This is exactly what I was thinking! I don't know for certain that any of my co-workers have done this, but there are a few that I have suspected.

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