Nursing: The Caring Profession

You don't have to have a calling to be a good nurse, but you do have to care. I'd go so far as to say FIRST you have to care. Lots of great nurses are in it for the money, but one characteristic all great nurses share is that they care about their patients. I would argue that someone who doesn't care should not even BE a nurse! Nurses Announcements Archive Article

I've gone on record as vigorously opposing the idea that one must have a "calling" to become a nurse, or even to become a good nurse. Even someone who is just in it "for the money" can be a fabulous nurse, and someone who has a calling can be totally incompetent. To be a nurse, you need to be able to communicate well in English (both oral and written form), understand enough mathematics to calculate drug dosages, memorize that a PT goes in a blue tube and a Chem panel in a gold top (or whatever color coding your institution uses), be able to make assessments, plan care and you must be able to utilize your critical thinking skills. (And myriad other things that I could spend all day enumerating without ever getting to my point.)

But the smartest person in the world won't be a good -- or even half bad -- nurse if he or she doesn't CARE.

I'm not talking about warm blankets and fluffy pillows and bringing sodas from the vending machine and attending your patient's funerals or their children's bat mitzvah's. Most of us don't have enough time to do as much of that as we'd like to. I'm talking about caring about your patients enough to advocate for them, protect them and do your very best.

In the past few days, I've seen a few threads that trouble me a great deal. There's the CNA whose patient fell in the bathroom. While the patient was still in CT, the CNA was on allnurses.com wondering what this fall would do to her record, how it might affect her future plans. She listed four concerns and not one of them was a concern about the patient. The fall serious enough to require a CT, and her first concern was for herself. In fact, it seems that her only concern is for herself. It was only after attention was called to her list of concerns being about herself and not her patient that she responded with: "Let's simmer down, ladies. Of course I was concerned with how she was and it was obviously implied. No hemorrhages were found in the CT. "

Then there's the student who was "kicked out of clinicals for a HIPAA violation." He went on to describe a series of egregious errors including a near miss with an insulin dose that was 10 times the ordered dose and concluded with a litany of excuses for his mistakes and complaints about the unfairness (to him) of the situation. Again, this person expressed no concern for the patient he could have harmed or even killed ; his concern was that he had no advocate for the disciplinary process, that it was totally unfair to him, cost him an extra semester and tuition money and that he didn't think there was a HIPAA violation anyway. (For the record, I don't think so either. I think he was asked out of the clinical for "reckless and unsafe behavior.)

Again, it was only when it was pointed out to him that his first concern should be for the patient, that he responded with "you have no idea how I grieved because of the insulin error or how much it affected me. " And in a later post, added: "They were really after me that day," and "Perhaps you didn't read the part where I said that it severely affected my psyche. " Again -- all the concern expressed is for himself and none for the patients he could hurt.

Caring isn't enough to make a good nurse, but without caring you cannot be one. Everyone makes medication errors -- I've made some whoppers! The difference between a caring nurse and an uncaring one is that the caring nurse's first concern is for the patient who was harmed or potentially harmed, not for himself or herself. I remember an error with a heparin drip that had the patient's PTT in the stratosphere and his urine cherry red. I don't remember being concerned about whether the error went on my record or whether I'd be fired -- I was devastated by the harm I had done to that nice old man. And that's what I told the physician, the charge nurse, my manager, the pharmacist, my husband and the colleague who noticed the error. No one had any reason to question whether I understood the enormity of my mistake or cared about the patient involved.

I was the nurse caring for the patient who went down half a flight of stairs head first. My immediate concern was for the patient -- calling the doctor, getting the patient off the floor and to CT, watching him like a hawk all night long. Of course I was concerned for the potential damage for my career, but is was way far down the list of my concerns. WAY far. For some of these folks, their ONLY concern seems to be for themselves and their grade, possible disciplinary action, a bad mark against them.

The nurse who really doesn't care about the patient first isn't a good nurse and I would argue that they shouldn't even be a nurse at all.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
While I agree wholeheartedly with the points you make, I have to wonder if AllNurses skews how much the OPs of such threads care. I know which threads you are referencing, and while part of me did think at first, "Why don't they sound more worried about the patient?", my next thought was that this is a board where people come for advice because they assume we have been through similar/familiar situations. They might just want a question answered (which doesn't necessarily mean they don't care about the patient, but just that, well, they wouldn't ask us if the patient was okay. How much can we know without being there? But professional questions seem like a more reasonable thing to ask of this board.) Perhaps this is just me giving people too much credit, (which I tend to do to a fault :unsure:). I also don't know if I'm explaining myself clearly, but I'll try...

For instance, I'm someone who cries at the end of clinical days, not because of mistakes I've made, but just for my patients because of the horrible and sad situations some of them are in, and if I have to stress myself out to make their day just a little bit better, you bet I'll try in a heartbeat. I've lost family due to medical errors and poor care so I'm very much invested in my patient's care because I know how much of an impact quality of nursing can make. I lost sleep all throughout nursing school wondering "Why didn't I know how to do X better? Did I miss giving Y in report? I wonder where my patient is now and how he/she is doing... etc." And if I made a mistake, I wouldn't be coming to this board to ask "Will my patient be okay?" because obviously, I would know better myself having been there. Yes, some people use this board as a sort of cathartic release or a place to find some empathy, but many use it as just an informational resource. In other words, some might be more liable to post in AllNurses "What are the professional implications of my actions?" as opposed to something like "OMG, guys. This is what happened and I feel really bad." Maybe the former would come off as callous, but for me, it's a given that I care about my patient, and I might not explicitly state it because it's such an obvious fact in my mind and may not be directly related to a question about something like institutional policy. And if I want an answer to a situational question, I might try to lay out what happened in a very cut and dry way so that it's very clear and not full of laments and regrets that turn a two-paragraph question into a twenty-page novella.

I just think some people will get flamed on here for not caring enough, because they didn't explicitly state "I feel very badly about what happened", but I wouldn't have assumed that such a statement was a prerequisite for receiving kind and honest advice here. Perhaps it's my own bias of knowing I care that I am giving other people too much credit by assuming they do too, but I feel from reading all these threads lately that, in the future, I will have to explicitly prove how much I care about my patients first just so that other people don't immediately assume all I care about is personal implication.

DISCLAIMER: I am not trying to dispute how much the OP of either thread referenced in the article cared about their patients, I am simply trying to discuss general cases of people coming to AllNurses for advice who may get web-scolded for an apparent lack of caring despite actually caring about their patients.

You make a very good point, and I've been thinking about it all night. Yes, they might have not expressed interest in the patient in the original post for just the reasons that you suggest.

I think that subsequent posts -- summarized as "Of course I care about the patient. But what about MEEEEEE?" lend themselves to the conclusion that maybe they don't really care about the patient.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
I understand where you are coming from dorénavant, however my personal interpretation from reading both posts as they unfolded was that the first concern was for their own personal consequences and not that of the patient.

Compare these two possible first sentences of a hypothetical post: "Guys, I'm really shaken right now because I missed something and as a result someone could have been seriously hurt or even killed. I want to learn from the experience so that it never happens again and find out the next steps I need to take so that I can make appropriate amends. Here's what happened.."

As opposed to (in essence), "Crap! I made a mistake and now I'm really worried about might affect my ".

For me personally there is a difference between the two reactions and calls for advice. One is remorseful and repentant, seeking remediation and concerned about another's welfare. The other simply is worried that there is going to be dire consequences for them personally.

I think that is what Ruby was trying to emphasize - at least that is how I personally read and interpreted it.

That's exactly what I was hoping to say, and you said it better. Thanks.

This may sound different, but I personally prefer nurses be competent without being rude or unprofessional. That's enough for me. I've been on both sides of the patient-provider equation.

I don't need my nurse or doctor to care about me personally. I prefer that they focus on being competent and careful with me and my health.

The problem with this debate is the tendency to focus on the extremes: totally caring or totally uncaring.

I can settle on the in-between as long as there is competency and civility that regards the delicacy of the patient's condition and concerns. As long as a provider remembers he or she is treating an illness AND a person, that's enough me.

The emotional touchy-feely stuff is largely a cultural perspective that most people assume to be true for everyone because it's true for them and others like them.

That's exactly what I was hoping to say, and you said it better. Thanks.

No problems. I've always enjoyed your posts and outlook and have learned quite a bit from you, GreenTea, Esme12, SoldierNurse22, and most everyone on AN.

And as a side note, in the instance in one of the posters took issue with you correcting her grammar -- please do correct mine anytime it is needed; that's one of the ways in which *I* learn. ;)

"I don't know exactly how they feel/handled the situation based on a few sentences on the internet". I give people the benefit of the doubt (especially on the internet where things are typed and their tone perhaps not fully thought through) and I try to reply politely, as you have done for me.

I like to do this as well. I always assume everyone has the best intentions of their patients in mind first. However, there are certain instances in which (after multiple replies back to the OP) that impression starts to fade from my mind and I wonder where the posters actual priorities lie.

Perhaps that is me assuming where I should not be, missing the subtle emotional overtones of internet forum posting, or just being socially inept (all are possibilities). :woot:

Regardless... I look forward to continiung to learn from everyone!

Definitely we should not deny with the fact that nursing is the caring profession under which people are getting beneficial care and support especially in health and medical care field. In every hospitality course we can count nursing profession and it is best ever profession for girls now days. Apart from doctors we used to appreciate the profession of a nurse.

This may sound different, but I personally prefer nurses be competent without being rude or unprofessional. That's enough for me. I've been on both sides of the patient-provider equation.

I don't need my nurse or doctor to care about me personally. I prefer that they focus on being competent and careful with me and my health.

The problem with this debate is the tendency to focus on the extremes: totally caring or totally uncaring.

I can settle on the in-between as long as there is competency and civility that regards the delicacy of the patient's condition and concerns. As long as a provider remembers he or she is treating an illness AND a person, that's enough me.

The emotional touchy-feely stuff is largely a cultural perspective that most people assume to be true for everyone because it's true for them and others like them.

I don't think RV is worried about the nurse being warm and fuzzy, just giving a flying fig that they could seriously endanger someone when they are not competent.

Specializes in Pediatrics, Emergency, Trauma.
I understand where you are coming from dorénavant, however my personal interpretation from reading both posts as they unfolded was that the first concern was for their own personal consequences and not that of the patient. Compare these two possible first sentences of a hypothetical post: “Guys, I’m really shaken right now because I missed something and as a result someone could have been seriously hurt or even killed. I want to learn from the experience so that it never happens again and find out the next steps I need to take so that I can make appropriate amends. Here’s what happened..” As opposed to (in essence), “Crap! I made a mistake and now I’m really worried about might affect my ”. For me personally there is a difference between the two reactions and calls for advice. One is remorseful and repentant, seeking remediation and concerned about another’s welfare. The other simply is worried that there is going to be dire consequences for them personally. I think that is what Ruby was trying to emphasize – at least that is how I personally read and interpreted it.

That's how I interpreted as well from Ruby.

Ruby has excellent points; I also bear in mind when reading posts is that TONE and word selection is crucial when posting; communication can be lost through translation; as well as people think posters are "mean" when there is not way to determine malice; unless that is in the reader's head... :whistling:

I digress, but the post that I know that Ruby was referring to that I posted on, they OP posts were more about the "unfairness" but with fairness we tried to point out the gravity of the issues at hand that the OP was grappling with, and slowly understanding the issues.

I understand the sensitivity that dealing with potential liability issues can undertake; however, I think having a sense of accountability to accept the information posted by professionals with years of experience an different personalities is just as important, at least on here, most intentions are going to be honest; and there are going to be a ton of people that you work with that do the same.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
I don't think RV is worried about the nurse being warm and fuzzy, just giving a flying fig that they could seriously endanger someone when they are not competent.

Exactly. Warm and fuzzy is nice, but competence is better and competent and giving a flying fig is best.

Specializes in Oncology; medical specialty website.

When someone defiantly (not "definately," LOL) shifts the blame for his/her errors onto the staff or clinical instructor, then yes, I think caring is missing. I've been fortunate not to have made any serious errors in my career, but the minor ones I made had me sick with worry over the patient's well being.

Specializes in Hospice.
Exactly. Warm and fuzzy is nice, but competence is better and competent and giving a flying fig is best.

I don't think it gets better than that.

I read the posts the article was referring to and I agree. One of the things I like about this board, is that you can get more of an insider look at nursing from people who have been doing it longer than you. Some of the advice that the nurses give here is great. I find myself adding things to my to do list to look up, or reminders to brush up on certain skills. I feel that you get a different perspective than you may get during clinicals or class where things are usually more formal. Part of being a good learner is being humble and taking help where ever you can get it. There seemed to be a definite lack of humility in some of those posts and a lack of self awareness.