Texting while doing patient care?

Nurses Relations

Published

This was a new one on me and I thought I would throw it out there to the nurses and get your opinion. I was a patient today in an outpatient clinic. I was getting my vitals taken, and as the nurse was putting the blood pressure cuff on me, she pulled out her smart phone and said "wow, three text messages!" I said, "Oh, do you have a child emergency?" She said, "No, a friend with a job crisis," and then as the blood pressure machine was taking my blood pressure, she started reading through/responding to her texts. Then, when the machine was done with the reading, she realized she didn't have a pen to write down the vitals, so she took a picture of the machine readout with her phone (which I thought was...creative).

Now, as an employee of the facility at which she works, I know that it's against policy to carry around a personal phone and be seen texting while on company time. I personally would never dream of texting while walking around in the halls, but to whip out a phone and start texting while taking someone's vitals? That's just a whole 'nother level. I was completely at a loss for words. Am I the only one who finds that completely appallingly unprofessional, or is that just how it is nowadays? I brought this up at another message board (not nursing related) and another person said that as long as she knew what she was doing and practiced safely, it was all good. I'm of the opinion that I expect my care provider to practice safely AND be professional.

Thoughts?

And to the people making it seem like texting at work takes away so much time and money........its called multitasking. Some people can do it well while some can't. People probably shouldn't hold conversations that's not work related because that's taking away time and money also

This is how it is and doubtful it will change. Just a "change of the times". We had to sign a form that we agreed "no cell phone usage unless on break" and that lasted about 2 months. I see the manager texting too. What happens is that it just becomes normal. I actually think taking a photo of the vital signs was brilliant. How about going into a room at beginning of shift, finding the patient on the cell talking of nothing of importance and not caring that the nurse is there? This happens to me. Now I just tell them what I am doing while they are discussing the weather or the news and take their vital signs. No one has complained and if they do it will be easy to tell them nicely that since they did not get off the phone for me, I had to do what I could and not wait till they were ready.

People and nurses especially need to get with the times. Plain and simple. And yes my manager is texting on her phone constantly too.

Specializes in Med/surg, Quality & Risk.

"Get with the times" of being rude and disrespectful? Negative.

And to the people making it seem like texting at work takes away so much time and money........its called multitasking. Some people can do it well while some can't. People probably shouldn't hold conversations that's not work related because that's taking away time and money also

Actually National Geographic did a special on the brain and proved humans being can't really multi-task without it slowing them down. We just think we can.

;)

Isn't it sad commentary when rude, unprofessional behavior is thought of as "keeping with the times" rather than being recognized as simply a new avenue for thoughtlessness?

NO ONE "multitasks" nearly as well as they think, as has been proven quite well in a recent study of this very topic. People who claimed that they were "excellent mutitaskers" were given a series of tasks to perform, some in unison, some in consecutive order. And it proved that those who think they can do many things at once, even things they claim they do in this manner on a daily basis (well, that is)....can't.

Specializes in NICU, PICU, PACU.

If we get caught with our phones out we get written up...3 write ups and they fire you. We have a pretty extensive policy on cell phone usage in patient care areas. I would have said something to her and then fired off an email to her boss. That is ridiculous.

My husband works for a hospital that uses cell phones, but they are issued by the hospital and the numbers they call/text to are downloaded every Friday...if they find non hospital issued numbers on there they get written up. They are not for personal use.

Specializes in MDS/ UR.

It is sad that we have to be so connected. It is like slavery in so many ways.

Specializes in Oncology; medical specialty website.
dont think its right to be texting right then when you're assessing the patient. but not being able to use your smartphone at all during 12 hour shift is stupid, you buy smartphone to be connected afterall. its not like we are living in the 90s. but guess people get peeved over anything these days

you can be connected on your personal time, not your work time. seriously, what did people do before smartphones? somehow the human species managed to survive until now without being constantly connected. doesn't anybody just want some "down time" when you don't get text messages, phone calls, emails, etc.?

employers deserve to have their employees paying full attention to their jobs and their patients. you can't do that when you have a smartphone in your pocket signaling you when you've gotten a text message, voicemail, email, etc.

(this is coming from someone who just finished talking to her family using facetime.)

Yep agree with Canadiandude. Even tho it may not be "professional", it is what it is and it is here to stay until something better comes along which it will. And speaking of "professional"? In the olden days it was not "professional" to wear ones hair down. One had to wear all white. It all changes. I will say that there are times that I share something of my life with my pts by showing a photo or two and they LOVE it. So it can be good emotional care and can make a shift easier with certain pts.

Specializes in Oncology; medical specialty website.
wow i think you need to simmer down big time. how can anybody work with people like you? sure hope i don't meet somebody like you at my hospital

​they work with me just fine. i sure hope i don't have to work with people who practice "distracted nursing" because they're paying more attention to their phone than their patients.

Specializes in Oncology; medical specialty website.
"get with the times" of being rude and disrespectful? negative.

​thank god. i was beginning to think professionalism was dead.

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