Patient Care And Customer Service Are Not The Same! - page 4

by TheCommuter 14,579 Views | 34 Comments Senior Moderator

Patient care and customer service might seem interchangeable to healthcare administrators and members of the public, but they are most certainly not the same. If nurses ignore the differences between the two practices, the... Read More


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    And some of those who think this is a good thing need to read the thread on stupid things people present to the ER for. When someone takes an ambulance to go to the ER for a hangnail and is made to wait, I am sure they will complain about it. When a drug-seeker comes in and doesn't get what he/she wants, or not often enough, then they will be unhappy. So what do you do? Risk a law suit because you give the oil to the squeaky wheel and care for the hangnail before you see the obvious MI sitting quietly waiting their turn? Or better yet, help a 'patient' get their fix and possibly OD, risk losing your license because you didn't show critical thinking, etc. just so *gasp* these self-entitled ***es get what they want, when they want it, without paying for it (Oh, of course, its coming out of MY paycheck!)?
    maelstrom143, Jessy_RN, and anotherone like this.
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    This irks me. The facility would have no problem turning this around and throwing a nurse under the bus.
    anotherone likes this.
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    Quote from needshaldol
    Steth you must not be U.S.? Because knee surgery is not considered "elective" here. Our health insurance here is so mixed up but there is no way the insurance would pay for leaving the country. Has nothing to do with it being "fiscally sound". I could just see it......great vacations paid for by our govt? Never ever will happen. I can't imagine it being paid for by another other country? I guess I take it for granted that certain hip, knee, etc is covered for here. I have heard stories of people waiting a year for it in other countries and at least our wait could be two weeks or maybe less.
    I live on a bordertown and my insurance pays for dentals and healthcare across the border. As a matter of fact, its WAY CHEAPER and i get more dental work for what is covered here over there, for example.

    I live in Texas.
    Not_A_Hat_Person likes this.
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    New and recent studies have shown that mortality rates are significantly higher ( as much as 40 percent) in patients who are the most satisfied with their care. I just had to chuckle when I read that recently b/c as nurses I think we inherently know this and the buffoons who are tying reimbursement to satisfaction should be the most satisfied should they ever need the services of a nurse.
    ExAirBagRN, maelstrom143, and JulieL like this.
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    I totally agree with you that nursing and healthcare should not trend towards being "customer service oriented." I have been a waitress for many years, and just graduated this spring from nursing school, (and just took my NCLEX-RN today' yay!). One thing I noticed right away about being "service-oriented" like I am (waitressing background, being financially motivated to serve others to their satisfaction so I was rewarded with a good tip, "the customer-is-always-right" mentality..... etc!) was that it was difficult for me to assert myself as the nurse in charge and who had a plan and a goal for the patient. For example, getting a surgical patient out of bed to ambulate when they were sleepy and "up-to-it."

    Yes, it's necessary to provide compassionate care, but healthcare is evidence-based.
    maelstrom143 likes this.


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