Topics About 'Customer Service'.
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Found 7 results
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I observed the following clinical scenario several times over the last few months and wonder if it is just episodic events or something more. There is a type of patients who openly abuse acute care system. Such patients have a multitude of chronic co...
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"Hey, Flo! You're getting a new admit in 206-1," says Mel, the charge nurse. "ETOH, admitted for detox, alert and oriented times 1-2. He's got an IV but ER says it won't last long the way he's picking at it. He's coming up in five minutes---they've g...
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I beg to differ. When nurses are forced to focus a large amount of time in their day to customer service "Thank you for letting me take care of you" models, can it dumb down nursing practice? Further, are we dumbing down our patients? Think of it thi...
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I'll never forget the night I first became aware of the utter disregard some members of the general public have for nurses and ancillary staff. It was also to be the first of many times that I've fought back. I was fresh out of school, working gravey...
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Over the course of my nursing career I have heard endless spiels about "customer service" and "patient satisfaction" and the importance of these two things. What no one really explained was how I fit into that equation or what the ramifications of th...
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Let's face it ladies and gents, at the rate we're going at I don't believe many of us will be retiring as soon as we'd like to as our careers continue on unnaturally. Many years from now I can easily see the following:It will become common place for ...
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Patient care and customer service might seem interchangeable to healthcare administrators and members of the public, but they are most certainly not the same. If nurses ignore the differences between the two practices, the outcome could be downright ...
