Topics About 'Patient Satisfaction'.
These are topics that staff believe are closely related. If you want to search all posts for a phrase or term please use the Search feature.
Found 22 results
-
Nineteen-eighty-two was the year I began nursing, associate's degree proudly in hand, in a community hospital's coronary care unit. My excitement about practicing in critical care was tempered by the fear of inadequacy familiar to many new nurses. Ea...
-
Press-Gainey and other satisfaction surveys drives the consumer choices for healthcare to some extent. Our patients are more savvy than they once were and many now have choices in the hospital that they use as well as choice among providers. What is ...
-
I observed the following clinical scenario several times over the last few months and wonder if it is just episodic events or something more. There is a type of patients who openly abuse acute care system. Such patients have a multitude of chronic co...
-
The short version of what a patient satisfaction survey is can be described as a way for a facility to track how we are doing with the "customer service" aspect of our jobs. One of the key points of customer service is that it can and does reflect th...
-
This is what needs to be instituted to keep your nurses and patients happy: Mandated nurse to patient ratiosThe suggested ratios are: 1:5 Acute care, 1:4-5 Observation 1:4-5 Surgical acute, 1:4 Heart Care Unit, 1:3 Intermediate Care, 1:6 SubAcute, 1:...
-
"Hey, Flo! You're getting a new admit in 206-1," says Mel, the charge nurse. "ETOH, admitted for detox, alert and oriented times 1-2. He's got an IV but ER says it won't last long the way he's picking at it. He's coming up in five minutes---they've g...
-
Forewarning: this is an open letter that contains explicit material with which not everyone will find agreeable. However, these are my inner thoughts. Dear family members and visitors, Let me start by saying that I know you care very deeply about the...
-
Some of you probably remember the old Ken-L-Ration commercial that had a kid singing, "My dog is better than your dog!" That's a popular refrain these days, only instead of pups and their chow, we're talking about whose hospital is better and whose s...
-
I'll never forget the night I first became aware of the utter disregard some members of the general public have for nurses and ancillary staff. It was also to be the first of many times that I've fought back. I was fresh out of school, working gravey...
-
I beg to differ. When nurses are forced to focus a large amount of time in their day to customer service "Thank you for letting me take care of you" models, can it dumb down nursing practice? Further, are we dumbing down our patients? Think of it thi...
-
Over the course of my nursing career I have heard endless spiels about "customer service" and "patient satisfaction" and the importance of these two things. What no one really explained was how I fit into that equation or what the ramifications of th...
-
Patient satisfaction surveys have been receiving an amplified amount of attention at hospitals and other types of healthcare facilities, especially since the results of these reviews now have a significant effect on Medicare reimbursement. Valuable i...
-
Customer Satisfaction"We were told fifteen minutes ago that the room was available. This is poor customer service." I walked out of my patient's room that I had just helped resuscitate to be confronted by my other patient's angry, screaming family me...
-
My workplace, a freestanding specialty hospital owned by a for-profit corporation that operates multiple facilities across the United States, has been having recent troubles with low Press Ganey patient satisfaction scores. This does not bode well in...
-
If we make the patients feel cared for and acknowledged, and meet them where they are, then we can get great results. If we let them guide the process, we can find out what they need from us. When they perceive that we have done that, relationships g...
-
Patient experience is the major revenue driving force for hospitals throughout the United States. Hospitals can lose up to 3% of their Medicare revenues by not providing a positive patient experience to their Medicare patients. The new HCAHPS reporti...
-
Patient care and customer service might seem interchangeable to healthcare administrators and members of the public, but they are most certainly not the same. If nurses ignore the differences between the two practices, the outcome could be downright ...
-
Demands of NursingThe demands of nursing are great and often the recognition for a job well done is minimal. Why do it? Why give the extra time or effort? Why go the extra mile for a patient or family? Have you become disengaged? resentful? apathetic...
-
So I got to thinking. What if the tables turned a bit. It may be the lack of sufficient coffee that has lead me to think about what would happen to nursing if part of the patient survey bru-ha-ha and patient satisfaction also included surveys sent to...
-
I thought about this question as I reflected on my day with my new orientee who has been with me for almost two weeks now. She is a new grad but does have previous military experience as a medic. She has far exceeded my expectations so far during thi...
-
The nurse-patient relationship carries great significance because it is the ultimate foundation upon which all nursing care is provided, regardless of the patient population, specialty, practice setting, or the circumstances that brought the patient ...
-
Dear Hospital Administrators, Hello, from one of your high or low performing hospital's staff nurses. Who? Oh right...the nurses who keep my hospital running but I don't even see what's in front of my face, that's who. The abused, the yelled at, the ...
