High-Value and Low-Value Patients

Some patient populations are highly prized in our society while others are very much devalued. This is because American society views some clusters of people as 'high value' and others as 'low value.' Do you believe that all people were created equally? Do you feel that all individuals are treated equally? Nurses Announcements Archive Article

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A handful of readers might have had knee-jerk reactions after reading the title of this piece. Some of you were probably frowning as you muttered to yourselves, "High-value patients? Low-value patients? Who in the hell does the writer think she is?"

Let me get one thing straight. I'm not the one who assigned values to different clusters of patients. In fact, my personal belief is that all people have the same inherent worth and esteem, regardless of their current situation in life. To be more precise, the greater society in which we inhabit has ascribed different levels of importance to different groups. We sense this disparity when we see how well certain diseases are publicized while other afflictions are simply blown off. We know this gap exists by the types of responses people give when we inform them of our nursing specialties.

In previous posts I've speculated that the prestige of our nursing jobs is strongly tied to the various patient populations with whom we intermingle. To be straight up, society as a whole places an extremely high value on pregnant women (especially if they're middle class or higher), the very rich, infants, children, teenagers, healthy young adults, celebrities, thin people, politicians, and very good-looking people.

To flip the coin, society places a much lower value on the elderly, the overweight and obese, poor people, undereducated people, alcoholics, drug addicts, immigrant migrant workers, the mentally ill, the perpetually unemployed, the disabled, ex convicts, criminals, the developmentally disabled, and the chronically ill.

So if you are a nurse who works in nursing homes / LTC, jails, prisons, psychiatric facilities, group homes for the developmentally disabled, addictions / drug treatment centers, migrant worker community health programs, chronic dialysis, or free clinics, members of the public will not respond with much interest because you regularly work with patients that have been deemed 'low value.' Even many of our colleagues in the healthcare community will think your specialty is a supposedly 'lesser' type of nursing. Some will even ask, "Why don't you want to do real nursing?"

On the other hand, if you are a nurse who discloses that you work in a specialty where you encounter 'high value' patient populations on a constant basis (labor & delivery, postpartum, pediatrics, NICU, PICU, reproductive medicine, aesthetic plastic surgery, trauma, sports medicine, the ER, etc.), members of the general public generally respond with a higher level of interest, and your colleagues in the nursing community tend to view you in a more favorable light.

We see the bias in the amount of attention that certain health problems generate. Type 2 diabetics generally include the overweight and obese, the elderly, racial-ethnic minorities, and other less glamorous groups of people. Does a colored ribbon exist for all the people who died secondary to complications from diabetes? If so, please tell me about it. However, breast cancer has captured the minds of the American public after a young woman from a prominent family lost her battle against the horrible disease many moons ago. Now we live in a sea of pink ribbons.

To sum it up, some demographic groups are highly valued in our society while others are blatantly devalued. Society views some clusters of people as 'high value' and others as 'low value.' As much as I believe that all people were created equally, I know in my heart that all individuals are not regarded equally.

Specializes in Pediatrics, Emergency, Trauma.
Maybe we need a TV media change that would make low-value nursing specialties more into a high-value specialty. Like maybe George Clooney and Julianne Marguiles (sp?) working in a VD clinic in Newark NJ. And how about Brad & Angelina behind the glass in a Detroit prison setting? Tom Cruise in a meth clinic in LA? Oh, and we can watch as they drive in during blizzard conditions on Christmas in Newark. And there's a lockdown in Detroit. And LA is under curfew for earthquake. Boy, how exciting!!! Maybe low-value moves up a notch or two toward high-value? [/quote']

:roflmao: I think it would work....;)

Does anybody else remember when newborn was NOT a desirous high-value unit? Like that's where old nurses went to work right before retirement?

I do!

I think we can elevate the low value status by find out HOW the newborn unit/NICU got elevated...

Specializes in Hem/Onc/BMT.

I don't think it is so much from public perception as it is a result of a successful marketing campaign by a person or a group. We are drowning in a sea of pink not because the general public views breasts more highly than other body parts, but simply it speaks of the success of Susan G. Komen campaign. It's all money, political influence, PR campaign.

Specializes in retired LTC.

To LadyFree28 - I think newborn/NICU became high-value as technology developed. High tech development COSTS money, but it also MAKES money (revenue generating). Now all those precious little ones were being saved whereas before they would have been miscarriages or have died as neonates. High risk maternity care developed also.

Childbearing has LOOOONG been high-value so as the need & speed for technology advanced so did the increased value for those areas of nsg care increase. Make sense to me.

By today's standards, I believe that JFK & Jackie's baby would have survived had NICUs been so available; perhaps JFK would have survived too with today's technology. (Hmmm. I wonder if those 2 events promoted the development of the technology that was needed.)

Funny, but the circle of life seems to become more linear & flat-line when it comes to geriatrics. So sad.

As tokebi posts, maybe we need our own public marketing campaign with a high-class famous personality name with it. And deep-pocket $$$ endowments & research facilities.

Yeah, just as New Year's approaches with Father Time portrayed in diapers and a cutesy Baby New Year!!! Boy, how pervasive is high-value/low-value!

Specializes in retired LTC.
To LadyFree28 -By today's standards, I believe that JFK & Jackie's baby would have survived had NICUs been so available; perhaps JFK would have survived too with today's technology. (Hmmm. I wonder if those 2 events promoted the development of the technology that was needed.)

This is real eeiry (sp?) and maybe because it was just the Kennedy anniversary week, but I just googled this topic. I'm NOT the only person thinking this way - whole bunch of sites discussing this topic.

I guess I must have been listening in to TV during a program or two. But I do support the idea.

I do think that many nurses -- and I've been guilty of this as well -- may have less sympathy for health disorders that could be deemed "life style induced" such as ETOH, drugs, etc. It's one of the things that I like about working with the little ones (although then the judgment is often passed on to the parents and families). I have also worked all over my hospital as a float RN and there are huge differences in staffing among the different departments. The RNs on the adult medicine and chronic units are expected to practically work like dogs with 5-8 patients and few CNAs, whereas other areas have a 1:1 or 1:2 nurse/patient ratios. That's not fair to the nurses, or the patients on the poorly staffed units, who are equally valuable and deserving of attentive care. It's a big problem and I think the nurses on those floors need to vote with their feet if they can't get the appropriate staffing, supplies and amenities for their units. I was disappointed when appropriate staffing legislation did not get far in our state because it is sorely needed.

I can say that for me personally, what makes a patient "high value" is my ability to find a way to work with the patient and/or their family successfully regardless of the reason they are in the hospital. Being amenable to teaching, to the plan of care, to the interventions we need to do (IV starts, lab draws, etc.) that may cause discomfort in the short run, but are needed to get their child well and back home. I'm all for advocating for your loved one -- I do it too -- but parents who interfere with my doing my job (such as saying "you only get one try" to put in the IV for a dehydrated infant) or are needlessly distrustful or hostile to me are just a giant pain. (Honestly, I would never dream of treating nurses or doctors the way I've sometimes been treated!) Another problem we see is when the child has a chronic condition (DM I, seizures, etc.) and the family does not want to accept that their child has this illness and needs ongoing meds and care. The parents then do not give the medsproperly, and they end up back in the ER, at which time they tell us the problem, or the decline in their child's functioning, is due to the treatment and not the underlying disorder! Many of these types of folks seem to think their loved one will receive better care by taking an adversarial attitude with the healthcare team, but I believe the opposite is true. These folks are the "low value" ones to me.

I've seen the pink ribbon on a six-pack of an alcoholic limeade beverage. Weird, especially since ETOH consumption linked to breast CA risk.

I've seen the pink ribbon on a six-pack of an alcoholic limeade beverage. Weird especially since ETOH consumption linked to breast CA risk.[/quote']

That's a really good flavor!

Specializes in Vents, Telemetry, Home Care, Home infusion.

Male Breast Cancer info:

What is breast cancer in men?

American Cancer Society estimates for breast cancer in men in the United States for 2013 are:

  • About 2,240 new cases of invasive breast cancer will be diagnosed
  • About 410 men will die from breast cancer

Specializes in Inpatient Oncology/Public Health.

I've been an Oncology nurse for 6 years and have definitely noticed that hierarchy. The low end: rectal ca, head and neck, colon, lung. The high end: leukemia, lymphoma, breast. Strange.

Specializes in Inpatient Oncology/Public Health.
This describes the patient population of where I work. We are often poorly stocked, with broken equipment, missing medications, and they under staff us. What we do and who we care for are not valued. Also, I was told that these patients are not "money-makers" for the hospital because many of them are under or un-insured. So while the specialty units get the best of everything, we are just scraping by.

We are an Onc unit with a lot of broken equipment, etc. One patient's family complained that they'd been transferred to our unit because it "looked like it was from the 80s" from a very posh hospital across town with nice new furnishings, equipment, computer installed in every room etc. So, not always the case.

I just had this discussion over Christmas dinner with my family the other day. I recounted the story I told earlier on this thread and my little sister told me how she lit into a young, male cashier who was wearing a "check them or I'll check them for you" lanyard. After probably 20 minutes of talking about pink ribbons, Susan G. Komen and the hype and popularity of female breast cancer, my Dad topped off the night with, "As a man, I really hope I never get breast cancer."

Specializes in nursing education.

Commuter--

Thanks for putting this into words. Like many others have said, I see evidence of this attitude all the time but have never heard or seen it expressed like this. Crystal clear and so true.

Oncology in general is high-value. When I worked in that area it was very obvious. I don't think cancer patients are any more brave than any other patients. It's just that somehow we as a society have decided that cancer patients are brave, perhaps because that is a way of staving off the fear that "the C-word" gives us.

Now that I work with the population that you have so accurately described as having a low perceived value, I personalize the comments people make about my patients. That they are noncompliant and therefore bad people. My coworkers even go so far as to make fun of them and criticize them. Yes, I do take it personally and yes, I do call my coworkers out on it.