Do you stand up for yourself to patients? - page 4
by evolvingrn 19,224 Views | 58 Comments
I am just shocked with a conversation I had with a co-worker. I had a pt family member that was being rude and I asked the family member to stop talking to me that way (nicely). I was relaying the story and she said 'oh you... Read More
- 1Feb 4, '13 by SaoirseRNQuote from joanna73I suppose I would handle those two cases differently, but I would still say something.If someone is rude because they are very ill, or scared, I may let it slide. Sometimes abrasiveness is a mask. However, if someone is rude and demanding just to be difficult, I have said, "I'm here to help, but I will not tolerate rudeness." Just yesterday, I said this to a patient, and they responded, "Sorry. I don't even realize I'm like that sometimes." Fine, no problem. We reached an understanding. I am not there to be abused.
In the first case, I may say, "I know you are scared, but there is no need to speak to me that way." Followed by "Would you like to talk about it?" or something similar.
- 2Feb 4, '13 by joanna73 GuideWe did talk about it, and in the end I had her laughing and smiling. I'm not writing the whole play by play conversation here. But this particular patient has a reputation for being a terror. Sorry, but the boundaries are going to be firmly established immediately, with all of my patients. She knows just how far she can go with me.
- 2Feb 4, '13 by DoeRNI stop the abusive behavior immediately. I calmly tell them I am here to help but under no circumstances will they abuse me. Most of the time this works. I have had to call security on a couple people when I was in management because someone was threatening my staff.
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- 0Feb 4, '13 by LindaBrightBeing a nurse does not mean being a doormat. However, there are some pretty delicate situations in which it is clear that a patient or family member is not acting out of aggression, but confusion, frustration or grief. While some things may be abusive, or merely inappropriate, I try to see the words or actions from the perspective of that person. If there is no reason for those words or actions, then I definitely speak up.
- 1Feb 4, '13 by applewhiternIt really depends on where you work and the culture of your work environment. Where I live, we are a work-at-will state, and you can and will be fired for any reason. Also, we do not have unions. It is sad, but yes, we do put up with a lot of stuff that we should not have to put up with. I have been an RN for 24 years now, and I remember the good old days when nurses were respected. Today, we put up with crap just to keep our jobs. I have yet to see our management take the side of the nurse.
- 4Feb 4, '13 by AngelfireRNI remember well getting no support in hospital, when I was an RN. It stank to high Heaven, but there was no help for it. There but for the grace of God go I. I got out of it, and never looked back. I miss the great people I worked with, but I did not nor do I still miss the politics, the headache, and the fruitless endeavors just to be treated with a little common decency.
- 5Feb 4, '13 by SaoirseRNI think it's truly sad when there is an expectation that we should simply take verbal (or other) abuse from people simply because we are nurses and they are "custromers". I don't work in the USA, so the culture of health care here is different. We get the same types of personalities, and administration deals in numbers and budgets, but this "customer is always right" attitude isn't so prevalent. I will not allow people to speak inappropriately to me, and I think it's a sorry world when a nurse would be fired for reminding somebody to use their manners.