Some things surveyors want to see:
A willingness to work with us. We know you're nervous, in fact, some of us are new to our
jobs as well and WE'RE nervous (but we won't let you know that, of course). If you don't know the answer to a question, say so, but also be able to refer us to the person who does know, or to point us to the correct reference.
If you make a mistake,
don't go into hysterics; just be honest and do what you can to fix it, including notifying your supervisor and such other persons as family, physician etc. Many of us have stood in your Danskos and know exactly how it feels to mess up in front of "the State"......we're not there to crucify you. Believe it or not, we are ALL on the same side---that of the patients/residents in your facility.
Some things surveyors DON'T want to see:
Confidential papers, e.g. the MAR/TAR or the bowel care list with residents' names, left in plain view on top of the med cart. This is a HUGE violation of the privacy laws and is taken very seriously by the survey team.
Nurses and other staff hastily scribbling their initials in the MAR/TAR after having failed to document meds/treatments on a previous date. We've already seen the record and made copies of it, so any attempt to fill in those holes after the fact does nothing to improve your facility's odds of avoiding a citation. It may also call your integrity into question should something else come up.
And, as another member stated, remember that surveys are only once a year and if your facility is doing a good job overall, we'll be out of there in 4-5 days.