Thank you all for your responses thus far,
I am "kvetching" because it apparently took them a week to, in their own words "place " the order, so that magical 10-14 days from the day I ordered would have in fact placed the lab coat in my possession before the day I actually needed it.
and that is no less than what anyone should expect. It would have been what "the Lucy Ricardo co." stated on their own website as an average expectation, nothing unusual.
I've ordered "next day" from Cdnow.com twice(at two in the afternoon no less) and in fact, received my items by 11 am the next day on both occassions. That is excellent customer service, and what every company is capable of, if they would only try.
Now if I knew a place that would embroider on the spot I would just do that, you betcha. In fact, there is only one place listed for scrubs
within a 30 min drive so I doubt very much that they are motivated at all, given their apparent cornering of the local market, but now I will be forced to find out.
In the company's defense, they did send me an email, with a "real" persons name. the computer generated one came immediately after my order was placed.
You will also take note that I have not used their real name YET, to give them a chance to respond to the error before I go off thinking they don't care if they get our business or not.
I just think many of us order online and we should all know who wants our business and who just wants our money
We should have a level of expectation for the buying power we have as a group in this niche market. That's why I posted the thread. I think we should all give our business, not just to the companies that don't seem to have customer complaints(cdnow.com), but also to those companies that show us their loyalty by going out of their way to fix the ones they do have.
More will be posted about this company accurately, as it occurs.
I have replied to their email with a request that would fix the problem.
Here is an idea of what has happened so far.
Thursday Aug. 30th
rdered late in the day and did not expect anyone to enter it untill the next day. The obligitory computer generated response is delivered promptly.
Expectation for delivery is around Friday the 14th-18th realisticaly
Friday September 7th: Get an email stating that "the following items ordered on 9/02/01 have been processed and your credit card has been charged, and (the order) will be shipped by the manufacturer."
Ok that's great, but the actual order seems to have traveled to the moon and back before they got it on the 2nd(which would be weird because the 2nd was a Sunday) Since my card was not charged untill the 7th now my expectations of delivery are the 21st-25th
I'm not going "Ralph Nader" on everybody, but wouldn't you have an expectation greater than this?
Anyhoo, I'm sure someone just screwed this up and they will find a way to make me a happy customer.
It wouldn't take that much, really.
I'll post more as I hear..........keep posting your favorite companies! and of course, any that you think(be fair, not just pissed)you got a raw deal from.