Nurses General Nursing
Published Feb 28, 2002
You are reading page 22 of welcome to the hilton...please dont forget to tip your waitress
teeituptom, BSN, RN
4,283 Posts
Nursing is fun
mattsmom81
4,516 Posts
.. and pain is subjective.. a 2 for me, might be a 10 for you... or vice versa.. so hope you remember this and do not tend to stereo-type ANY patient.. and even pt.'s in drug withdrawal have pain and spasms and n/v.
I think what Carly is referring to is 'bait and switch'...patients who loudly complain of pain or emergency needs, and when we try to do our job/treat it, other priorities emerge. I get them like that in my ICU too...they're having a heart attack, etc. but it amazes me how they prioritize suddenly to a need for a certain type of food (preferably something not easily obtained), need to make phone calls, get internet access, and complain about the TV channels they can't get. Makes me shake my head sometimes and I'm sure this is what Carly was getting at too.
While these issues are about creature comforts and control issues (in many cases) we still have a right to vent as it complicates our real work, 'specially with the 'customer service' push today. (and many of our customers know this and push to the limits)
jewelsg627
146 Posts
I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease!
People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).
Even then...they are patients!!!!! Never thought I would live to see the day when you need to be sure to keep up the "customer satisfaction" b/s in the friggin' hospital for Pete's sake! What a bunch of crap! Retail...fine...business...fine...HEALTHCARE?...I think not.
What is this world coming to!?!?!? :uhoh21:
I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease! People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).Even then...they are patients!!!!! Never thought I would live to see the day when you need to be sure to keep up the "customer satisfaction" b/s in the friggin' hospital for Pete's sake! What a bunch of crap! Retail...fine...business...fine...HEALTHCARE?...I think not.What is this world coming to!?!?!? :uhoh21:
Uhoh is all you ned to know
ktwlpn, LPN
3,844 Posts
I just find this "funny" becasue I **NEVER** look at people in the hospital (or what have you) as customers! Puh-lease! People go to the hospital because they have to, not because they want to (unless, of course, they are having plastic surgery).:
:
RoadRunner
67 Posts
I work in ICU and the unit is an open space 6-beds unit. Well, yesterday, while "coding" a patient (actually during the intubation), the wife a another patient comes at the bedside and ask me if I could please come shave the beard of her husband "'cause he never pass a day without shaving".
Great timing!!!
Okay ktwlpn, my point was that IN GENERAL - NO MATTER WHAT HOSPITAL THEY ARE AT - people are there to help them and UNLESS they are there willingly (b/c typically people usually go tot hospitals b/c something is WRONG - not for FUN!) they should not be a$$es to people that are trying to HELP them - at ANY hospital.
Good Lord! Don't get all touchy and snippy about it....
Okay ktwlpn, my point was that IN GENERAL - NO MATTER WHAT HOSPITAL THEY ARE AT - people are there to help them and UNLESS they are there willingly (b/c typically people usually go tot hospitals b/c something is WRONG - not for FUN!) they should not be a$$es to people that are trying to HELP them - at ANY hospital. Good Lord! Don't get all touchy and snippy about it....